CRM Program Director jobs in Fort Worth, TX

Who we are:

Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs: Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, injectables (Vivitrol, Sublocade), and any other FDA-approved medication for addiction.

What you will do:

• The Program Director functions with considerable autonomy on matters relating to his/her facility. The Program Director receives individual supervision from the Regional Executive Director. The Program Director also participates in group supervision with other company Program Directors and the Regional Executive Director. Finally, the Program Director facilitates his/her own site’s weekly multidisciplinary staffing.
• Able and willing to perform all of the duties of a licensed clinician, including facilitating group therapy sessions, family sessions, performing intake assessments, providing individual therapy and/or case-management services and supervising clinical staff.
• Responsible for meeting key performance indicators (“KPI’s”) including patient census, quality of care, revenue, expense and margin targets.
• Ensures that the care provided patients is evidence-based and consistent with company policy and is delivered in an effective, patient-centered manner.
• Supervise facility staff; support, motivate and create a high-performing team and cultivate an open, collaborative and positive work environment.
• Works with the Admissions and Marketing teams to develop community relationships and promote the company’s reputation and standing in the community and treatment field.
• Works to develop relationships with patient referral sources to drive calls and admissions into the facility.
• Serves as company ambassador and is available to represent the company in community and professional networking events; conferences and various public relations activities.
• Resolves internal and external complaints and conflict with input from Regional Executive Director as needed.
• Attends job-specific trainings offered within and outside of organization to enhance job skills and knowledge
• Develops and utilizes knowledge of federal and state rules and regulations governing operations.
• Stays abreast of developments in the field, behavioral health and Medication-Assisted Therapy, to ensure patients are receiving the best treatment possible.
• Participates in performance improvement activities as appropriate.

Who you are:

• Prior supervisory or management experience is required.
• Master's degree in psychology, counseling, social work or other related field required.
• Independent licensure in the state of Texas(LPC, LSW or LCSW) required.
• Experience in SUD treatment, though not required, is very much preferred.
• Experience with Medication-Assisted Treatment is preferred.
• Advanced communication skills; and knowledge of group and individual dynamics, conflict resolution, intervention and motivational interviewing; at a level normally acquired though completion of a master’s degree in psychology, social work, mental health counseling, or substance abuse counseling; or equivalent education and life experience.
• Ability to perform direct patient services, individual, group, and family, at a level normally acquired through two or more years’ prior experience in the behavioral health field.
• Advanced interpersonal skills necessary to encourage and support patients through challenging phases of recovery; provide effective counseling though appropriate empathy, support, intervention, direction, and conflict resolution; interact effectively with family members; and maintain effective relationships with outside agencies and referral sources or services.
• Advanced communication skills; and knowledge of group and individual dynamics, conflict resolution, intervention techniques and evidence-based addiction treatment theory and practice; at a level normally acquired through completion of a master’s degree in psychology, social work, mental health counseling or substance abuse counseling; or equivalent education and life experience.
• Ability to supervise and monitor all aspects of direct patient care; serve as a resource in resolving complex case problems; and participate in scheduling and evaluating the work of others; at a level normally acquired through three to five years prior experience in the substance abuse field, including at least one year of supervisory experience.
• Must have leadership ability and the willingness to take ownership of the facility and its operations. Must be comfortable with autonomy and making decisions; welcomes the freedom to “run” his/her own program and the corresponding challenges and KPI responsibility.
• Advanced interpersonal skills necessary to oversee and motivate others; encourage and support patients through often difficult phases of recovery; provide effective, evidence-based counseling through appropriate knowledge, empathy, support, intervention, direction and motivational interviewing; interact effectively with patient family members; and maintain effective professional relationships with partners, referral sources and other constituents.
• Analytical and problem-solving skills necessary to plan, schedule and evaluate the work of others; resolve conflicts; monitor compliance with regulations, standards and contracts, and devise and implement appropriate corrective action; audit and evaluate treatment records; and analyze and summarize qualitative and quantitative data.

Benefits Available to you:

• Healthcare for you and your families: medical, dental, vision, 401k with company match, life insurance
• CEU reimbursement and paid time to complete required CEUs for your licensure requirements
• Licensure Fee Reimbursement
• Paid Vacation and Sick Time
• Closed major holidays

Come join a team that believes in and has a passion for providing personalized care to each individual that is a part of Symetria Recovery!