CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Center Director Description
Adora Childcare is looking for an experienced, motivated, and effective individual with a passion for working with both children and families to join our team. The ideal candidate must be self-driven, a team player, punctual, flexible, energetic, and possess strong leadership skills. The ideal candidate should also have a friendly demeanor, have a love for children and strive to create a supportive and encouraging environment for both children and teachers. The candidate will lead and oversee a team of teachers and support staff to accomplish administrative, educational, operational, financial, and logistical functions in accordance with state licensing regulations and Adora operating policies. This position requires the candidate to exercise judgment and decision-making as delegated by the Executive Director.
The Center Director must be knowledgeable in State of South Carolina Licensing requirements and be able to keep themselves and all staff accountable to all regulations outlined by the DSS, DHEC, and Fire Marshall (county and state). This position must also represent the center in a way that coincides with the positive reputation that Adora Early Learning Academy has established in the community.
Responsibilities:
Culture:
· Create and support an environment of learning for both staff and children
· Nurture compassionate, caring relationships with staff, parents, and children
· Foster a mutual respect among the staff
· Create an environment that is safe, kind, and respectful as outlined in our facility
expectations
· Maintain a culture in which staff feel valued, encouraged, and understood
· Encourage and support open communication between staff as well as parents
General:
· Responsible for daily operations in accordance with state licensing regulations and
Adora ELA operating policies
· Manage the administrative, operational, financial, and logistical functions of the facility
· Execute the company’s high standards of excellence both on and off campus
· Market and maintain enrollment at a minimum of 90% capacity
· Ensure that the center facilities are safe for children and comply with laws and
regulations
· Handle all issues directly related to the administration of the program
· Adhere and enforce all company policies and enforce them with staff and families
· Utilize time management to plan, schedule and complete all administrative
responsibilities
· Collaborate with and oversee the center’s Curriculum Coordinator to ensure DAP
curriculum that complies with state and Adora requirements is being planned and
implemented in the classroom setting
· Collaborate with and oversee the center’s Curriculum Coordinator in documenting
and tracking all staff’s in-service hours and new hire orientation
· Develop staff schedules to maintain compliance with state and program ratio
guidelines
· Be the on-site contact person for DSS Licensing, DHEC, and Fire Marshall (county and
state)
· Interview, hire and train new staff members, ensuring they meet all policies and legal
requirements
· Manage and support teaching staff and promote their professional development
through ongoing training and coaching
· Have rapport with parents, staff and leadership to communicate student goals and
meet with parents regarding their children and the center’s policies
· Daily usage of various software systems
· Other job duties as delegated and defined by the Executive Director
Record Keeping
· Maintaining digital and hard copy files for each student in care. Required
documentation will be tracked annually to ensure all items are updated timely.
· Maintains staff files with required documentation.
· Complete all reoccurring orders for the center on a scheduled basis (food, paper
products, office and cleaning supplies, wipes etc.)
· Submit purchase requests to Executive Director for items that have not been
previously approved
· Keep and maintain monthly folders for the center
· Setup and update billing as needed. When a family disenrolls or starts mid-month,
make sure tuition is prorated appropriately
Facility Care and Maintenance
· Overseeing, planning and implementing the layout of classrooms based on state and
Adora ELA guidelines
· Delegating and oversight of all facility cleanliness including classrooms, gym area,
playground, and outdoor learning spaces
· Reporting all maintenance issues to the appropriate person in a timely manner
· Keep center presentable and always organized. The center should always be tour
ready
· Plan and conduct state-mandated fire/tornado drills
· Coordinate and delegate building decorations to be updated regularly (hallway
bulletin boards, lobby, sitting area)
· Develop sanitation plans as needed to combat infectious diseases throughout the
center and hold staff accountable
Staff Related
· Recruit, train, supervise and retain high-quality staff
· Identify open positions based on needs of the facility
· Conduct interviews and determine if candidates meet the requirements and the
current culture of the center
· Conduct structured staff meetings on an ongoing basis
· Planning and implementing staff appreciation activities
· Handle staff disciplinary issues one on one using proper documentation and policies
set forth by Adora ELA
· Keep and maintain all personnel records
· Be the source of a positive team mentality and keep staff focused on the “why” of their
position
· Establish boundaries as the direct supervisor, while still maintaining respect for
individuals
Child/Family Related
· Enrollment responsibilities (maintaining knowledge of center openings, wait length
and abilities of staff)
· Touring prospective families
· Communicating with parents in respectful manner in a variety of ways (phone, digital,
email)
· Contacting parents in the event of an illness or emergency
· Onboarding parents, making sure they have all the information needed to start on
their first day
· Maintaining positive community relations to promote enrollment
· Supervising and maintaining the learning environments of all students. (ensure the
curriculum is being implemented, pyramid model is being used appropriately,
classroom management/setup adheres to company policies)
Community Relationships
· Participate in community leadership activities annually
· Plan and organize community service events on a bi-monthly basis
· Be aware of additional services and programs that may be of assistance to our families
and submit referrals as needed
· Be an example for the program even when off the clock
· Foster and cultivate partnerships with other childcare providers and community agencies
Job Requirements
· Degree in Early Childhood Education, Child Development, Child Management or related field
· Previous management experience
· 5 years of experience in a licensed childcare facility
· Ability to pass all required background checks
· Ability to lead and manage effectively
· Excellent problem-solving skills
· Ability to work independently without direct supervision at all times
· Ability to take direction and criticism
· Must have knowledge of technology and computer skills
· Ability to communicate with adults and children
· Ability to adapt to the various learning styles of adult learners
Compensation and Benefits
· Competitive salary based on experience and knowledge
· PTO
· Paid Holidays
· Supplemental Insurance
· Wellness package
· 401K
· Bonus opportunities
· Free childcare for one child (discounts on additional)
Job Type: Full-time
Pay: $40,000.00 - $48,000.00 per year
Benefits:
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
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