CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Advocate Program, Inc. is a multi-faceted community agency whose mission is to facilitate social change and enhance public safety through leadership, research, education, supervision, and services, utilizing best and evidence-based practices.
The Advocate Program, Inc. is a private, not-for-profit, 501 c (3) justice agency that offers probation, diversion, community service, DUI and traffic programs, domestic violence programs, substance abuse and mental health evaluations and treatment to court-ordered individuals. It has expanded to work with juveniles and families in the juvenile justice field, families impacted by family conflict and violence, and homeless veterans and their families.
Responsibilities:
Multi-Disciplinary/Interagency Care Coordination
PROGRAM MANAGEMENT
Requirements:
KNOWLEDGE, SKILLS, AND ABILITIES
PERSONAL CHARACTERISTICS
o Commitment to cross-system collaboration, communication and consensus
o Reputation for integrity.
o Ability to multi-task, prioritize and manage time efficiently
EDUCATION and/or EXPERIENCE
Must have excellent interpersonal skills coupled with excellent oral and written communication skills. Must possess strong observation and analytical skills; functional knowledge of emergency services; strong personal responsibility. Bachelor’s degree required, Master’s degree preferred. Current training on military family benefits and familiarity with military family challenges is preferred. Flexible approach to working hours is mandatory, including after hours for emergencies when applicable.
LANGUAGE SKILLS
Ability to read, analyze and interpret program procedures, outreach protocols and related policies. Ability to write reports, correspondence, and assist team in outreach tools development. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bilingual preferred(Spanish/English, Haitian Creole/English)
TECHNICALSKILLS
Proficient in Microsoft Office 365 program, Salesforce, Homeless Management Information System (HMIS)
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess valid Florida driver’s license.
Physical Demands & Working Conditions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The employee performs work in a normal office setting within a reasonable environment. While performing the duties of this job, the employee may be required to perform local and non-local travel.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
0 CRM Program Director jobs found in Miami, FL area