CRM Program Director jobs in Miami, FL

CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Program Director
  • Advocate Program, Inc
  • Miami, FL FULL_TIME
  • Advocate Program, Inc. is a multi-faceted community agency whose mission is to facilitate social change and enhance public safety through leadership, research, education, supervision, and services, utilizing best and evidence-based practices.

    The Advocate Program, Inc. is a private, not-for-profit, 501 c (3) justice agency that offers probation, diversion, community service, DUI and traffic programs, domestic violence programs, substance abuse and mental health evaluations and treatment to court-ordered individuals. It has expanded to work with juveniles and families in the juvenile justice field, families impacted by family conflict and violence, and homeless veterans and their families.

    Responsibilities:

    Multi-Disciplinary/Interagency Care Coordination

    • Coordinate and maintain the continued development and staffing of an interagency, multi-disciplinary care coordination network for veterans, active duty personnel, and their families who will meet monthly to engage in round table discussions on; integrated approaches to client care/best practices, case management, referral services, metrics, and continuous program improvement.
    • Work in cooperation with Miami VAMC, Miami- Dade Homeless Trust, Broward County, and Monroe County Homeless Services to approach key contacts in professional and community groupings throughout Miami Dade, Broward and Monroe Counties to offer educational and staff training opportunities.
    • Create and maintain an effective community resource data base used to identify; metrics, adherence to program goals and objectives, and performance of numerous contractual obligations.
    • Assists in the maintenance of program accreditation through COA.

    PROGRAM MANAGEMENT

    • Hiring, training, and supervision of staff.
    • Supervision of housing case management services
    • Knowledge and experience in the procedures for applying for, securing, and maintaining grant funding.
    • Knowledge of local, state, and federal regulations governing social service programs.
    • Post grant award development.
    • Overall program supervision of metrics, adherence to program goals and objectives, and performance of outreach, case management, and subcontractors.
    • Possess excellent skills in grants compliance, management, and reporting.
    • Assist in launch program expansion: write program policies and procedures, hire and train staff, outreach to the community, and implement operations.
    • Ability to foster professional working relationships with colleagues, clients, community agencies, and the Veterans Administration.
    • Ability to follow program and funding requirements and maintain required documentation.
    • Refer veterans for individual, family and group readjustment counseling and mental health services tailored to meet the needs of; Veterans suffering from Combat-Related PTSD; veterans who need career and employment counseling/guidance; as well as VA Behavioral Health Clinic, at the Miami Vet Center offices in Doral and its outstation in Monroe County, as needed.
    • Facilitate bi-weekly supervision sessions between Outreach Specialists, Case Managers, and Housing Specialists for the purpose of assessing housing progress while maintaining the positive mental health of our staff and guarding against secondary symptoms of PTSD.

    Requirements:

    KNOWLEDGE, SKILLS, AND ABILITIES

    • Extensive knowledge of existing community resources for veterans and their families in Miami Dade Broward, and Monroe Counties.
    • Ability to design and manage a new human services program through its startup activities and development of business relationships and support.
    • The ability to establish and maintain referral networks through community outreach.
    • Strong interpersonal skills in order to interact with a wide variety of health and human service providers involved in service delivery to veterans, active duty personnel, and their families.
    • Commitment to multidisciplinary collaboration, communication and consensus-building to improve access and minimize duplication and fragmentation of efforts to serve veterans and their family members
    • A high level of supervisory and administrative experience in private and/or the not for profit sector.
    • Strong analytical skills in order to effectively understand, interpret, and translate data into meaningful information and use toward accomplishing the goals and objectives of the Advocate Program.
    • Excellent verbal and communications skills.
    • Excellent grant writing abilities.

    PERSONAL CHARACTERISTICS

    o Commitment to cross-system collaboration, communication and consensus

    o Reputation for integrity.

    o Ability to multi-task, prioritize and manage time efficiently

    EDUCATION and/or EXPERIENCE

    Must have excellent interpersonal skills coupled with excellent oral and written communication skills. Must possess strong observation and analytical skills; functional knowledge of emergency services; strong personal responsibility. Bachelor’s degree required, Master’s degree preferred. Current training on military family benefits and familiarity with military family challenges is preferred. Flexible approach to working hours is mandatory, including after hours for emergencies when applicable.

    LANGUAGE SKILLS

    Ability to read, analyze and interpret program procedures, outreach protocols and related policies. Ability to write reports, correspondence, and assist team in outreach tools development. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bilingual preferred(Spanish/English, Haitian Creole/English)

    TECHNICALSKILLS

    Proficient in Microsoft Office 365 program, Salesforce, Homeless Management Information System (HMIS)

    REASONING ABILITY

    Ability to define problems, collect data, establish facts, and draw valid conclusions.

    CERTIFICATES, LICENSES, REGISTRATIONS

    Must possess valid Florida driver’s license.

    Physical Demands & Working Conditions:

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

    The employee performs work in a normal office setting within a reasonable environment. While performing the duties of this job, the employee may be required to perform local and non-local travel.

    Job Type: Full-time

    Pay: $75,000.00 - $85,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Ability to Relocate:

    • Miami, FL: Relocate before starting work (Required)

    Work Location: In person

  • 16 Days Ago

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Program Director
  • Gracie Barra Palmetto Bay
  • Palmetto, FL CONTRACTOR
  • Description: The Program Director is responsible for bringing in potential students, enrolling them, and maintaining relationships with students and parents in the school. The main goal for this posit...
  • 24 Days Ago

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Program Director
  • YMCA
  • Miami, FL FULL_TIME
  • As the Program Director for the YMCA of South Florida's Youth Development Department in Miami-Dade County, this leader plays a pivotal role in driving the success and effectiveness of our organization...
  • Just Posted

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Program Director
  • Riverside House
  • Miami, FL FULL_TIME
  • Schedule: 5 days a week, 2 days work evening schedule Salary: Will be discussed at the interview Job Type: Full-time and/or Contract SUMMARY This Program Director is a full time salaried indirect supe...
  • 12 Days Ago

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Program Director
  • Salem Media Group, Inc
  • Miami, FL FULL_TIME
  • Overview Salem Media Group in Miami, FL is hiring a Program Director. The Program Director will be responsible for leading and managing all aspects of the radio station's linear and digital content. T...
  • 2 Months Ago

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PROGRAM DIRECTOR
  • The GEO Group
  • Miami, FL FULL_TIME
  • Benefits Information Full-time employees will enjoy a competitive benefits package with options for you and your family including: • Paid Time Off• Paid Holidays• 401(k) Matching• Health Insurance• Vi...
  • 2 Months Ago

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0 CRM Program Director jobs found in Miami, FL area

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Trauma Program Director
  • HCA
  • Miami, FL
  • This position is incentive eligible. Introduction We are seeking a Trauma Program Director with HCA Florida Kendall Hosp...
  • 3/28/2024 12:00:00 AM

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Associate Program Director
  • VMLY&R
  • Miami, FL
  • Description Position at VMLY&R Who we are: At VML, we are a beacon of innovation and growth in an ever-evolving world. O...
  • 3/28/2024 12:00:00 AM

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Program Director, Cane Commitment
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/28/2024 12:00:00 AM

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Senior Program Director
  • YOUNG MENS CHRISTIAN ASSOCIATION OF
  • Boca Raton, FL
  • Job Details Level Experienced Job Location Peter Blum Family YMCA - Boca Raton, FL Position Type Full Time Salary Range ...
  • 3/27/2024 12:00:00 AM

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Rehabilitation Services Program Director
  • HCA
  • Miami, FL
  • This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we...
  • 3/27/2024 12:00:00 AM

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Nursing MSN Program Director
  • Florida National University-Main Campus
  • Hialeah, FL
  • It is the purpose of the Program Director to evaluate the academic outcomes of the Program and to oversee and ensure the...
  • 3/27/2024 12:00:00 AM

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Program Director
  • HCA
  • North Miami Beach, FL
  • Description This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA He...
  • 3/25/2024 12:00:00 AM

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Influencer Program Director (On-Site)
  • Integra Beauty
  • Dania, FL
  • Who We Are: Our team of innovators and visionaries is passionate about pushing the envelope and taking bold risks that i...
  • 3/24/2024 12:00:00 AM

Miami, officially the City of Miami, is the cultural, economic and financial center of South Florida. Miami is the seat of Miami-Dade County, the most populous county in Florida. The city covers an area of about 56.6 square miles (147 km2), between the Everglades to the west and Biscayne Bay on the east; with a 2017 estimated population of 463,347, Miami is the sixth most densely populated major city in the United States. The Miami metropolitan area is home to 6.1 million people and the seventh-largest metropolitan area in the nation. Miami's metro area is the second-most populous metropolis i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Program Director jobs
$208,368 to $254,509
Miami, Florida area prices
were up 2.9% from a year ago

CRM Program Director in Alexandria, LA
As the CRM Program Director, you will be responsible for the full lifecycle and support of the CRM platform.
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CRM Program Director in Santa Rosa, CA
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CRM Program Director in Kansas City, MO
This role requires a seasoned Program Manager who is comfortable driving efforts across departments and functions, effectively communicating and managing through challenges to deliver expected results.
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