CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Copeland is seeking an experienced and highly collaborative CRM Program Manager that will lead and drive our CRM strategy and roadmap within the HVACR Americas business. You will have the exciting opportunity to work closely with our Sales & Marketing teams to identify and execute initiatives focused on operational efficiencies, enhancing customer relationships, and achieving our business goals through CRM capabilities and adoption. In this role, you will be accountable for the overall success of our CRM program by translating business requirements into capabilities, collaborating with Enterprise teams to prioritize & deliver new features, providing training & change management support, and overseeing the engagement & governance with stakeholders.
If you are looking for a professional growth opportunity and are skilled in translating Sales, Service, and Marketing functional needs to business capabilities in a highly collaborative and customer centric role, this job may be for you!
Responsibilities
Requirements
Preferred