CRM Program Director jobs in Olympia, WA

H&W & Membership Director

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Develops, organizes and implements high quality YMCA program(s).

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Create a work environment that exemplifies the Y’s culture and how we show up and supports ownership and accountability for staff members.
2. Serve as a key role model and connection point for relationship building, general information, and customer service.
3. Promote member engagement by encouraging involvement in related Y programs and small communities.
4. Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives.
5. Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
6. Establishes new program activities and expands program within the community in accordance with strategic and operating plans.
7. Assists in the marketing and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications.
8. Develops and maintains collaborative relationships with community organizations.
9. Develops and monitors program budget to meet fiscal objectives.
10. Coordinates use of facilities for program activities and events.
11. Assists in YMCA fund raising activities and special events.
12. Models relationship-building skills in all interactions. Responds to all member and community inquiries and complaints in timely manner.
13. May assist with Program Committee meetings.
14. Compiles program statistics. Monitors and evaluates the effectiveness of and participation
    in programs.
15. Performs other duties as assigned.

    ESSENTIAL FUNCTIONS:

16. Create a work environment that exemplifies the Y’s culture and how we show up and supports ownership and accountability for staff members.
17. Serve as a key role model and connection point for relationship building, general information, and customer service.
18. Promote member engagement by encouraging involvement in related Y programs and small communities.
19. Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives.
20. Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
21. Establishes new program activities and expands program within the community in accordance with strategic and operating plans.
22. Assists in the marketing and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications.
23. Develops and maintains collaborative relationships with community organizations.
24. Develops and monitors program budget to meet fiscal objectives.
25. Coordinates use of facilities for program activities and events.
26. Assists in YMCA fund raising activities and special events.
27. Models relationship-building skills in all interactions. Responds to all member and community inquiries and complaints in timely manner.
28. May assist with Program Committee meetings.
29. Compiles program statistics. Monitors and evaluates the effectiveness of and participation
    in programs.
30. Performs other duties as assigned.

Qualifications

QUALIFICATIONS:

1. Bachelor's degree in related field preferred or equivalent combination of education and experience.
2. Previous supervisory experience in customer service preferred.
3. Excellent personal computer skills and experience with standard business software.
4. Ability to relate effectively to diverse groups of people from all social and economic segments
   of the community.
5. Must be at least 21 years of age or older.

Within 30 days of hire all employees must complete of  the following trainings:

• Child Abuse Prevention for Supervisory Staff;
• Working with Program Volunteers;
• CPR; First Aid; AED;
• Bloodborne Pathogens and
• YMCA program-specific certifications.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.