CRM Program Director jobs in Pittsburgh, PA

The Tepper School of Business lives at the heart of Carnegie Mellon University, guided by a mission to transform the world, pioneering and innovating at the intersection of business, technology, and analytics. The Tepper School offers a future-focused business school experience, tailored for the complexity of today's marketplace. Where others see challenges, we see opportunity. Always looking ahead, we are consistently moving the world forward with innovative ideas, creative solutions, and new approaches.

Carnegie Mellon University's Tepper School of Business searching for an Assistant Director who manages the Slate CRM/Events. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by providing essential support by recruiting student applicants in assigned areas and coordinating specific admissions and recruiting programs and events.

Core responsibilities will include:

• Manages CRM in Slate for graduate business programs, using existing email content based on Communication Plan created by the Director of Marketing. Will implement event creation within the Slate system based on the existing recruitment plan and will send promotional email messages to specific targets using the CRM.

• Regularly and consistently uploads leads in accordance with established standards and procedures, and ensures timely inclusion in corresponding communication plans

• Will work with the Director on the execution of admissions marketing strategies. Will also coordinate specific activities to meet objectives and to support the goals of the admissions office.

• Establishes priorities, then plans and carries out own and/or unit work. Unit work may occasionally require fulfilling urgent requests.

• Evaluates MBA and MS applications and makes recommendations for action to the Admissions Committee. Conducts behavioral interviews as part of the candidate evaluation.

• This includes analyzing and synthesizing a large amount of often conflicting data (including undergraduate transcript, test scores, professional history, letters of recommendation, extracurricular involvement, essays, and interview report), and proving the necessary evaluative information in the review of foreign credentials.

• Meets with visiting prospective students to advise them on graduate management education opportunities at Carnegie Mellon. Provides advice and counsel to faculty, students, and/or staff regarding the admissions process.

• Responds to routine and non-routine inquiries from applicants concerning the application process, notification, financial aid information, visa requirements, conditions, and program requirements.

• Attends recruitment receptions in select cities throughout the country to increase Tepper's Masters Programs visibility and attract higher quality applicants.

• Collaborates and liaises with other offices within department in the updating, execution, and maintaining of admitted student platform

• Interprets and applies policies, procedures, and regulations to ensure consistent administration and compliance.

• Provides general support on projects and opportunities as they arise.

• May oversee work of student volunteers.

• Other duties as assigned

Flexibility, excellence, and passion are vital qualities within the Tepper School of Business. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Bachelor's degree required

• 3-5 years in academic admissions and/or academic recruiting experience required

• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful Background Check

Additional Information:

• Work Posture:This position is operating on a hybrid schedule, with an on-campus/in office presence two days a week.

• You should be able to travel both domestically and internationally and be willing to work outside of normal business hours as needed.

• Typical work schedule is Monday-Friday from 8:30-5:00pm.An alternate work schedule allowing for evening and weekend hours will be required on occasion.

• Sponsorship: Applicantsfor this positionmust becurrentlylegally authorized to workfor CMUin the United States. CMU will notsponsor or take over sponsorship of an employment visa for this opportunity.

Are you interested in this exciting opportunity?! Please apply!

Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you are covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

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