CRM Program Director jobs in San Antonio, TX

Our Company

ResCare Community Living

Overview

The Program Director directs, manages, and administers the coordination and service delivery components of programs.  Monitors and or participates in the implementation and delivery of the Individual Service Plan (ISP). Supervises the delivery of service and ensures strategies reflect the goals and objectives of the ISP.  Responsible for supervising the formulation of the participant’s plan for delivery of all services provided.  Monitors services that address health and safety risks for the participants.  

External Job Description

• Builds, develops, and effectively manages the operations QIDP/Program Coordinators in optimizing individual and team performance though effective leadership, mentoring, and training.
• Assists the Executive Director and or Associate Executive Director with timely, open, and effective communication regarding persons served.
• Ensure preplacement process and paperwork is reviewed and implemented.   
• Ensure annual staffing’s are completed within 365 days, ensuring assessments are completed within 30 days of the annual staffing, including comprehensive functional assessments.  
• Ensure new training objectives are implemented based on IDT discussion and assessments.
• Ensure IPC’s are renewed within 60 days of expiration, IP’s completed upon receipt of PDP from service coordination.
• Comprehensive functional assessment updated based on changes with an individual, IDT completed noting changes.
• Ensures Plan of Corrections are properly completed, corrected, and are submitted within identified timeframe.
• Ensures monthly monitoring of training objectives to ensure active treatment is continuous.
• Quarterlies completed as required.
• Q/PC training to DSP staff on use of AA, diets, training objectives and BSPs.
• Staffing calendar. Update as admissions and discharges occur.  Track annuals and document when held.
• Ensure BSPs are written, behavior data sheets are in place, QIDP/Program Coordinator’s receive weekly data sheets, and BSPs are monitored.
• Ensure daily review of IBAMs and triage reports, with follow-up in daily huddles.
• Run weekly reports in TMP to identify trends within the IBAMs.
• QIDP/PC/LVN weekly IDT meeting to review medical consults/ER visits/hospital discharges.
• Ensure monthly info submitted to OSS regarding incident management.
• Weekly meeting with LVN/RN to review medical appointments, ER visits, hospitalizations. IDT as needed.  
• Assure that ICF- HRC meetings are held to review rights restriction at least twice/year. HRC approval as needed. 
• Assure that HCS-CAC meetings held to review all required components on quarterly basis for entire contract. CAC approval as needed.
• Ensure appropriate informed consent for psych meds and rights restrictions (if needed).
• Chart audits. Q/PC follow-up on chart audits.  Q/PC follow-up on pre surveys and plans of corrections. 
• Assure that current information regarding individuals is on the home and up to date; as well as in TMP.
• Schedule Qs/PCs to monitor their homes: Active treatment, medication, meal observation.  Follow-up as needed. 
• Ensure IDRC are completed and submitted to CBC 60 days in advance of expiration date.
• Yearly review of ICAPs to ensure LONs and staffing patterns match.
• Ensures service strategies are implemented to include, Q/PC training, TMP training, and BSP training (QIDP only)
• Ensure all programming paperwork is uploaded into TMP.
• Conducts monthly site visits and client chart reviews for accuracy and compliance.
• Ensure all financial documents are completed and submitted timely.
• Ensure that all critical incidents are entered into critical incident management system.
• Analyzes consumer care information and monitor development of recommendations to correct or prevent concerns by regularly meeting the Area Supervisors, Qualified Intellectual Disabilities Professional, Program Coordinator, and Program Manager.
• Ensures regular quality assurance reviews of individual charts, documentation, and MAR’s to ensure that service delivery is appropriate to meet the individual/consumer needs and personal goals.
• Routinely observe service delivery on-site and monitor for demonstration of knowledge i.e., ISP requirements, individual health needs, behavior management techniques, and emergency procedures.
• Serve as a liaison between the community and agencies in the service delivery system, family/guardians, and the agency.
• Keep AED/ ED informed of all critical/unusual incidents and/or clinical concerns.
• Ensure Coordination of investigations of serious incidents and alleged abuse allegations, including appropriate reports to required agencies.
• Serve as on-call support for person supported issues.
• Monitor and ensure compliance with monthly, quarterly, and yearly financial goals to ensure services are provided as indicated in each person’s Individual Program Plan (IPP).
• Coordinate Incident/Accident Review process, monitor for patterns, and provide feedback for action necessary to prevent incidents in future.
• Serve on or chair Human Rights Committee, Consumer Advisory Committee, Safety Committee, and coordinate admissions in conjunction with placement committee.
• Develop and implement plans of corrections.
• Serve as member of agency management team.
• Ensure QIDP’s/PC’s are hired, trained, evaluated, and monitored.
• Complete timely Performance Reviews to ensure employees are productive, accountable, and successful in their positions.
• Ensure all employees operate and/or manage within fair labor practices, company policy/procedures, and all applicable industry regulations.
• Collaborate with team to ensure Plan of Corrections are properly completed, corrected, and submitted timely.
• Conduct regular meetings with employees to share information and develop action plans.
• Conduct and/or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse/neglect, documentation/data collection, emergency procedures, and other areas as needed.

Qualifications

• Bachelor’s Degree in human services or related field. 
• Minimum of two years working directly with persons with developmental disabilities. 
• Minimum of two years of supervisory experience.
• Must be able to meet Developmental Disabilities Professionals (DDP) qualifications, demonstrate excellent verbal and written communication skills, and be willing to work flexible hours.
• Driver’s license from state of residence with a satisfactory driving record as defined by BrightSpring’s vehicle policy and/or liability insurance carrier (as applicable per program requirements).
• Minimal Travel

About our Line of Business

ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.

Salary Range