CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
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Working at YAI means effecting real change in people's lives. It means going home at the end of the day knowing you have helped someone accomplish a goal. If you want a career supporting others, creatively finding solutions to life's challenges, and building a more inclusive community, YAI is the place for you!
We are hiring people for our Santa Maria, CA location who possess a wide range of skills and are eager to promote YAI's mission of supporting people with intellectual and developmental disabilities to live, love, work, and learn in their communities.
Full-time positions:
The Systemic, Therapeutic, Assessment, Resources and Treatment (START) program serves individuals residing in-home and out-of-home. It provides person-centered, trauma-informed, evidence-based, positive support for individuals ages six and older.
The National Center for START Services (NCSS) provides a model of services to meet the crisis needs of individuals with intellectual/developmental disabilities (I/DD).
https://centerforstartservices.org/locations/california
The Program Director provides supervision and oversight of the START Clinical Team and is responsible for all administrative aspects of the Program
Primary Responsibilities:Supervise Assistant Director, Clinical Director, and Resource Center Director
Establish community linkages
Serve as liaison to community network partners
Act as representative of the START team in the community
Coordinate trainings utilizing expertise of psychologists and psychiatrists, team leaders, and specialists within the community
Maintain communication with other regional START directors
Respond to requests from state agencies for data and program information
Chair and coordinate the START Advisory Council
Provide support as needed to clinical team and resource center 24/7/365
Collaborate with other members of the START leadership team to monitor quality of START service delivery and assure fidelity to the START model
Participate in and complete the START Coordinator Certification training process
Enter, monitor and assure data entry for all team members in the START Information Reporting System. Use data to inform programmatic decision-making.
Additional Knowledge, Skills and Abilities:Strong clinical and administrative skills
Exceptional interpersonal, problem solving and communication skills.
Highly flexible personality type.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.
2 years’ supervisory experience
Experience collaborating with community service systems
Must be a certified START Coordinator or can complete the START Coordinator certification process within 6-12 months of hiring
Prior experience as a START Coordinator and/or START clinical team leader preferred, Prior Regional Center experince preferred
Job Type: Full-time
Pay: $120,000.00 - $130,000.00 per year
Benefits:
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People with a criminal record are encouraged to apply
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Work Location: In person
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0 CRM Program Director jobs found in Santa Maria, CA area