CRM Program Director jobs in Tampa, FL

This position requires to be based out of our Tampa, FL office 4 days a week. 

Summary

The Program Director plays a pivotal role within the Program Management Office (PMO), a dynamic organization committed to facilitating the successful implementation of Shift4’s strategic initiatives. In this position, you will lead the execution of global expansion programs, internal initiatives, M&A integrations, and other high-visibility programs to support Shift4’s expansion of core verticals (Food & Beverage, Hospitality, Sports & Entertainment) into new geographies. We are seeking a seasoned project/program management professional who possesses a blend of relevant expertise, the ability to seamlessly transition between strategic and tactical responsibilities, exceptional communication skills, and the energy and integrity required to thrive in a fast-paced, collaborative team environment. This role is instrumental in fostering collaboration across internal stakeholders to ensure the delivery of high-quality results aligned with strategic initiatives and company division requirements. We encourage proactive individuals who thrive in a challenging environment and possess a strong commitment to delivering results to apply for this exciting opportunity. 

Responsibilities

Execution Support

• Coordinate with multi-national teams across multiple workstreams to manage priorities, identify risks and issues, and track critical actions to closure.
• Organize data, meetings, processes, reports, and program updates to stimulate seamless cross-functional and leadership communication.
• Work closely with execution teams to ensure international expansion milestones align with strategic business goals.
• Drive strategic international expansion goals by leading M&A integration activities in Europe, Canada, and other geographies.
• Delegate frequently and effectively to workstream leads and PMO support personnel.
• Utilize scheduling tools, critical path methodology, and risk management practices to support program execution.
• Identify communication gaps and drive collaboration across teams through the development and management of regular business rhythms.
• Chair and facilitate effective meetings when appropriate and ensure clear agendas, minutes, and actions are distributed to all project team members.

Process Improvement

• Continually evaluate and enhance processes and procedures to maximize efficiencies.
• Lead disruptive change and process improvement within the PMO and the functional areas of the business that support program execution activities.

Qualifications

• Bachelor's degree in business or related field of study; 10 years of relevant experience may be considered.
• Ability to adapt and adjust to changing business priorities in a fast-paced, high-growth company.
• Exceptional ability to work independently and collaboratively as part of a team.
• Outstanding verbal, written, and presentation skills.
• Experience working with international teams across the US, Canada, Europe, and Middle East.
• Experience partnering with senior leadership.
• Proficiency in Microsoft and Google applications.
• Experience building high-quality, impactful presentations for C-Suite consumption.
• Expertise in using Smartsheet, Monday.com, and JIRA/Confluence.
• Experience within the Payments/FinTech industry preferred.

What you should expect in this role:

• Hybrid work schedule requiring at least four days in the office per week in our Tampa, FL office.
• Ability and willingness to travel domestically and internationally to various sites as-required (25%)