CRM Program Director jobs in Visalia, CA
CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added CRM Program Director jobs
- Turning Point of Central California Inc
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Madera, CA
FULL_TIME
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Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Children’s Services, Housing Programs, Recovery Services, Substance Abuse Disorders & more; we serve people in need. Our desire is to see individuals reach their full potential, and create lasting change that will stand the test of time.
JOB SUMMARY
The Program Director reports to the Regional Director and is responsible for overseeing the operation of the Hope House Madera and Oakhurst Mountain Wellness client family wellness and recovery centers, along with the First Episode Psychosis (FEP) Outreach and Support program. The Program Director functions as the primary member of the Hope House, FEP and Oakhurst Mountain Wellness leadership team. The Program Director is accountable for reviewing, planning, organizing, implementing, and evaluating the program to ensure compliance with all contract(s), service, and Scope of Work (SOW) requirements.
JOB RESPONSIBILITIES
- Function as the primary member of the Hope House, FEP, and Oakhurst Mountain Wellness leadership and is accountable for reviewing, planning, organizing, implementing, and evaluating all program services.
- Maintain compliance with all contract(s) and scope of work requirements.
- Provide training to staff focused on Wellness and Recovery Principles, mandated reporting, cultural competency, harm reduction, motivational interviewing, professional boundaries, Mental Health First Aid (MHFA) for adolescents and adults, Applied Suicide Intervention Skills Training (ASIST), SAFE TALK, the Columbia Suicide Severity Rating Scale, professional assault crisis training (Pro-ACT), and other applicable training.
- Ensure the program provides regular and consistent opportunities to enhance the participant’s wellness and recovery through activities and peer support groups focused on daily life skills, social skills, mental wellness, physical wellness, harm reduction, stress management, building self-esteem, enhancing social connections, community resources, and interpersonal effectiveness skills.
- Maintain a Peer Advisory Council meeting to offer ongoing peer-driven services and activities. Ensure the meeting is offered monthly and fosters positive, open communication between the participants, family members, and staff.
- Provide direction and training to all program staff to ensure understanding and compliance with existing agency policies, procedures, and contract(s) scope of work.
- Ensure staff follow the agency’s timecard, PTO (Paid Time Off), and California’s rest and meal period policies. Will monitor staff timesheets to ensure they are completed accurately.
- Perform various duties associated with personnel administration, which may include establishing and maintaining confidential employee records, coordinating required pre-employment testing, conducting new employee orientation, and processing related paperwork.
- Conduct staff meetings at least monthly to foster open communication, establish policy, discuss issues, ensure compliance with the Scope of Work (SOW), and accomplish program objectives. Ensure the meetings are documented with written minutes and include staff attendance.
- Recruit, hire, onboard, and familiarize new hires with contract(s) SOW, agency policies, program procedures, safety protocols, illness prevention, ethics, and confidentiality.
- Responsible for overseeing the staff schedule to ensure each program site has adequately trained staff on the premises of the facility during the hours of operation to ensure the safety of all participants, family members, guests, and staff.
- Provide ongoing evaluation of supervisees, and give regular feedback on work assignment priority, accuracy, productivity, service quality, time management, career development, and any other functions related to work performance.
- Ensure staff, clients and visitors comply with program policies and schedules.
- Perform various data management tasks, including capturing program outcome data, verifying program data, tabulating data, performing data analysis, and preparing program outcome reports for the Hope House, FEP, and Oakhurst Mountain Wellness Center.
- Remain flexible and adaptable to changes in workload and assignments.
- Operate the program according to the approved annual budget and ensure the program remains within the budget line-item expenditures.
- Provide the Regional Director with timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of consumers or employees.
- Thinks and acts quickly and efficiently in emergencies.
- Will drive on Agency business and travel between wellness centers a minimum of one (1) time per week or more as needed.
- Maintain a thorough Emergency Action Plan and provide ongoing training to ensure that all staff will act quickly and efficiently in crisis, and emergencies.
- Manage cell phone use so that the Agency cell phone stipend covers all business usage. Any calls not covered by the stipend are to be made on a company landline phone.
EDUCATION AND EXPERIENCE:
- Four (4) year degree in a social or behavioral science program from an accredited college or university, and one (1) of experience in the management of wellness and recovery for individuals with barriers to successful independent community life or related population; OR a minimum of sixty (60) college units, and four (4) years of experience in the management of wellness and recovery for individuals with barriers to successful independent community life or related population; OR a high school diploma or GED, and six (6) years of experience in the management of wellness and recovery for individuals with barriers to successful independent community life or related population.
- Experience in supervision of staff, hiring, and program administration as evidenced by successful prior employment history in a supervisory position for a minimum of one (1) years.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to work with individual consumers and staff members of diverse cultural backgrounds.
- Understand and follow complex oral and written instructions.
- Maintain accurate records, files, and databases.
- Operate modern office equipment, including computer equipment and specialized software application programs.
- Prepare, review, and present reports, recommendations, and other correspondence and communications in a clear and concise manner.
- Possessing CPR and emergency first aid certification is preferred.
- Intermediate to advanced computer skills in Microsoft Word, Excel, Outlook, PowerPoint, Office 365, and Teams; Zoom and other communication/meeting platforms.
JOB REQUIREMENTS:
- Be on-site at the assigned location during regularly scheduled work hours.
- Must complete at least 40 hours of assigned training on an annual basis.
- Must possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws throughout the course of employment in this position. Agency insurer authorization is required.
- Pass a criminal background check and maintain compliance with Program requirements.
- Pass a pre-employment TB test and drug screen; maintain compliance with Program requirements as related to TB Testing and organizational policies as related to substance use.
COMPANY BENEFITS:
- Pay Range: Class 165 ($68,667.38- $80,331.13/annually)
- Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits
- Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program
We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40 ), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.
Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.
- 11 Days Ago
- TPOCC 2020 Branding
-
Madera, CA
FULL_TIME
- Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Child...
- 12 Days Ago
- Mennonite Central Committee
-
Fresno, CA
FULL_TIME
- Position Title Program Director FTE 0.50 Compensation Type Hourly Salary Minimum $29.50 Salary Description Starting hourly may be adjusted up to $32.78 based on previous experience. Annual salary rang...
- 1 Month Ago
- College of the Sequoias
-
Visalia, CA
FULL_TIME
- MESA Program Director Salary: $75,485.00 - $111,527.00 Annually Job Type: Management Job Number: 6189-af/01/23 Closing: 4/3/2023 11:59 PM Pacific Location: Visalia/Tulare/Hanford, CA Department: Acade...
- 7 Days Ago
- My Time Recovery
-
Fresno, CA
FULL_TIME
- Outpatient Program Director Position Overview The Outpatient Director is supervised by the CCO. The Outpatient Program Director supervises: Non-Clinical Staff including but not limited to: Counselors,...
- 25 Days Ago
- Kings View Behavioral Health System
-
Tulare, CA
FULL_TIME
- Kings View is a nonprofit leader in providing behavioral health services to the underserved community, is currently seeking a driven Program Director - ECM/Managed Care to join our mission to provide ...
- 1 Month Ago
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- Visalia, CA
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0 CRM Program Director jobs found in Visalia, CA area
- San Joaquin Valley College
-
Visalia, CA
- Who Are We: San Joaquin Valley College prepares graduates for professional success by offering Baccalaureate and Associa...
- 4/24/2024 12:00:00 AM
- Adventist Health
-
Tulare, CA
- Brand New Internal Medicine Residency Program. Tulare CA. The Program Director is a key member of the Internal Medicine ...
- 4/23/2024 12:00:00 AM
- Adventist Health
-
Hanford, CA
- Adventist Health is seeking a dynamic and experienced Family Medicine Residency Program Director to lead our accredited ...
- 4/22/2024 12:00:00 AM
- Adventist Health
-
Hanford, CA
- Adventist Health is seeking a dynamic and experienced Family Medicine Residency Program Director to lead our accredited ...
- 4/21/2024 12:00:00 AM
- Adventist Health
-
Tulare, CA
- Brand New Internal Medicine Residency Program. Tulare CA. The Program Director is a key member of the Internal Medicine ...
- 4/21/2024 12:00:00 AM
- Tpocc
-
Visalia, CA
- ** Temp Cook - Visalia Reentry Center** **Job Category****:** Food Service **Requisition Number****:** COOKV001504 Showi...
- 4/21/2024 12:00:00 AM
- Tpocc
-
Fresno, CA
- ** Cook (Part Time) - Golden State FPS** **Job Category****:** Food Service **Requisition Number****:** COOKG001550 Show...
- 4/21/2024 12:00:00 AM
- Fresno Pacific University
-
Fresno, CA
- Salary: $17.00 - $20.50 Hourly Location : Fresno, CA Job Type: Full-Time Job Number: 2024-00260 Department: School of Ar...
- 4/21/2024 12:00:00 AM
About Visalia, California
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