CRM Targeted Marketing Campaign Manager jobs in Buffalo, NY

Agency Profile:  Spectrum Health & Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time: 111 Maple Street, Buffalo, NY

SUMMARY OF POSITION FUNCTION: 

Under professional supervision  the Targeted Case Manager helps link individuals served by Clinic Services to identified needed services in the community and prescribed individual treatment plans.  Provides services of linkage, advocate, monitor, and evaluate. He/she ensures the client is receiving all the needed services.  

MAJOR DUTIES AND RESPONSIBILITIES: 

• Knowledge and demonstration of agency core values in day-to-day activities
• Coordinates discharge planning with inpatient facilities
• Advocates on behalf of the client to ensure needed services are obtained
• Provides Service Referral, Linkage, and Related Activities
• Provides monitoring and follow on referrals and other service providers
• Links client with needed existing resources and assures appropriate utilization of a host of life area and support services in the community
• Facilitates the development and maintenance of a supportive social network for the client
• Provides an on-going supportive relationship to the client, which reinforces and builds the client’s life management skills by moving from active intervention to a less active role as client’s own ability to negotiate within the community improves
• Follow-up, in face-to-face contact, to ensure client and significant other’s satisfaction and to determine need for any additional services
• Participates with Clinic Services in order to evaluate and assess the status of treatment in progress and discusses any possible need for the modification in client’s service plan
• Maintains a roster of local resources, provides this information to other staff, and develops effective working relationships with these resources
• Acts as contact/focal point to whom client and service providers may turn to resolve issues related to provision of services
• Maintains required services and statistical records for assigned clients
• Utilizes Motivational Interviewing techniques to increase likelihood of engagement
• Performs other duties as assigned
• Participates in Case Management meetings, training, and other Case Management-specific activities with Spectrum Human Services’ Case Management staff
• Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)

SKILLS/COMPETENCIES:

• Must be trained and demonstrate a basic knowledge and understanding of working with populations, individuals diagnosed with severe mental illness or substance use disorders 
• Must be proficient in the use of computers and computer software.  Familiar with all Microsoft products
• Training in Motivational Interviewing and Person Centered Planning

EDUCATION REQUIREMENTS:

• High School Diploma and one to three (1-3) years of experience in a Mental Health or Human Services setting
• Preferred Associate’s or Bachelor’s Degree and one (1) year experience

EXPERIENCE:

• One to three years in Mental Health or Human Services setting dependent on certification/education

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

COMPENSATION: $20.08/hr - $25.60/hr