CRM Targeted Marketing Campaign Manager jobs in Macon, GA

JOB SUMMARY:

Reporting to the Vice President, Parts & Service; this role is responsible for overseeing activities related to warranty claims, for management & compliance of all activities related to delivery stops, recalls & technical campaigns and development of systems & processes to support warranty & campaign activities.  The Warranty & Campaign Manager works closely with various departments, including engineering, operations, service, sales, and parts to ensure efficient warranty & campaign processes and exceptional customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Administer Company’s warranty policies and procedures fairly, consistently and expeditiously with Company’s dealers and dealer service centers
• Management of team to support recalls and technical campaigns, marketing projects to improve completion rates
• Develop, implement and continually improve warranty policies, procedures and associated processes
• Analyze accurate and detailed warranty analytical data to identify trends and opportunities for product and process improvement
• Maximize supplier recovery for supplier caused warranty issues
• Develop, integrate, establish, and monitor operational processes for the implementation of recalls and technical campaigns as per regulatory requirements
• Meet with NHTSA as required providing updates on actions taken or planned to improve recall completion rates

ADDITIONAL DUTIES:

• Provide guidance, support and oversight of warranty & campaign team members, including performance management and professional development
• Day-to-day management of warranty & campaign application software
• Support development of training opportunities for dealer warranty personnel
• Steer the activities pre- & post launch of technical campaign or recall with various departments

KNOWLEDGE, SKILLS AND ABILITIES:

• Proven experience in warranty & campaign management, preferably in a vehicle manufacturing environment
• Strong knowledge of warranty processes, including claim management and dispute resolution
• Strong analytical skills with experienced focused on analyzing warranty and service data to identity and scope critical issues facing the business
• Proficiency using warranty & campaign management software and data analytics software
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Excellent communication skills for contact with dealers and customers and the ability to interact with tact and courtesy and maintain professional manner
• Attention to detail and a commitment to accuracy in warranty & campaign related documentation and record keeping

 EDUCATION AND EXPERIENCE:                                

• Bachelor's degree in Business, Engineering, or a related field required
• 10 years in Warranty Management/Administration, with at least 3 years in a management or leadership role
• 5 years in Automotive/Truck (on-road) Industry; OEM preferred, but dealer possible
• 3 years Recall/Campaign Administration experience

WE VALUE

• Ability to anticipate and understand customer needs and provide guidance;
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters;
• Strong project management skills. Exposure to difficult or complex projects a plus;
• Ability to influence stakeholders;
• Effective communication and ability to communicate complex compensation details in a clear manner;
• Flexible workspaces and work hours that help you unleash the best you;
• Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

Blue Bird’s winning culture is fueled by our ability to respect, encourage, celebrate and embrace the unique perspectives of all of our employees.  We are proud to be an Equal Opportunity and Affirmative Action employer who is committed to providing all of our employees with a work environment free of discrimination or harassment.  We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, national, social or ethnic origin, religion, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.