Cage Manager Assistant - Casino jobs in Spokane, WA

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality
It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

CORE PURPOSE
We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES
We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.
Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.
We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

Responsible for an assigned bank of currency, and coin, uses multiply software programs; services and interacts with Casino guest by performing the following duties

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians - State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures.
• Safeguards Northern Quest Casino bankroll.
• Maintains accurate bank balance in excess of $40,000
• Sells and redeems player terminal tickets tickets.
• Sells and Redeems Gift Cards through the IG system.
• Performs patron management functions including and not limited to, setting up guest account, issuing comps, printing player cards, updated guest information, redeeming rewards.
• Redeems Coupons
• Redeems vouchers through the Epicentral system.
• Redeems Promotional Payout Vouchers
• Exchanges foreign currency by accurately computing exchange rate.
• Exchanges cash and chips for customers following specific cash and chip handling procedures.
• Follows current check cashing and credit/debit advance policies while processing checks and credit/debit transactions through the appropriate software.
• Works as a team with other team members to maintain the best service standards available.
• Assures that all items of value are secured when leaving work area.
• Calls for assistance when any transaction is suspicious
• Notifies a supervisor in case of a discrepancy with a guest or any other irregularity.
• Assists with tracking all reportable transactions in accordance with Title 31 requirements.
• Maintains confidentiality of casino and guest operations data.
• Prepares issues and receives poker dealer banks.
• Assists poker department in multiple duties associated with poker tournaments, live poker games and poker payouts.
• Reconcile bank at end of shift
• Provides exceptional guest service to all external and internal casino guests utilizing the principals of the core values
• Ensures control/protection of company assets.
• Maintains a neat and orderly working space as to present a professional image.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Responsible for maintaining a consistent, regular good attendance record.
• Responsible for attending mandatory training classes and department meetings
• May be required to be a panelist for the Internal Review Hearings.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education

• High school diploma or general education degree (GED)

Experience

• Two year of prior cashiering or cash handling experience or working in a fast pace, multi task environment or an equivalent combination of both.

Skills

• Must be computer literate with working knowledge of Microsoft programs and cash processing software.
• Ability to handle cash accurately
• Delivery of outstanding, attentive and friendly service to customers.
• Requires ability to operate a 10 key.
• Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
• Ability to maintain effective working relationships with department heads, team members,
• Ability to work with mathematical concepts such as fractions, percentages and ratios to practical solutions.
• Excellent organizational, communication and interpersonal skills.
• Skill in solving practical problems and dealing with situation where only limited standardization exists.
• Able to perform minimal troubleshooting on basic equipment used in essential job functions.

Other Requirements

• Ability to obtain and maintain a Tribal Gaming License and a Class III Gaming License.
• Completion and passing score on a cage math test.
• Completion and passing of the Cage training program.
• Completion and passing Title 31
• Ability to work nights, weekends and holidays as required.

Physical Demands

• Requires the ability to lift and or/move objects weighing a minimum of 13 lbs or up to 50 pounds.
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers.
• Often requires walking or moving about to accomplish tasks.
• Constantly requires standing for sustained periods of time.
• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Occasionally requires stooping or bending which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.