Cage Shift Supervisor - Casino jobs in Boston, MA

Night Shift Brewing is looking for a talented, motivated hospitality professional to join our best-in-class Everett Taproom Management Team.  Working together with your fellow supervisors, you’ll ensure that Taproom operations run smoothly during opening hours and work behind the scenes to ensure that guests have a 5-star experience when visiting our space.

The Taproom Supervisor is someone who thrives on challenge and continually looks for opportunities to learn. They are as comfortable taking responsibility as they are delegating it. Supervisors understand that customer satisfaction always takes priority but efficient Taproom operations make it possible. They are friendly, positive, inclusive, and passionate about craft beverages!

What You’ll Do…

• Act as shift leader, ensuring that each shift runs smoothly.  Duties include but are not limited to:
  • Create welcoming, friendly environment for guests and staff at all times 
  • Manage guest issues appropriately, troubleshoot any operational issues as they arise
  • Coach staff as needed during shift
  • Successfully complete opening and closing duties
  • Be a team player - jump behind the bar, help bus, check IDs…whatever is needed at the moment!
• Partner with Events and Marketing teams to ensure successful execution of both private and public events, including set-up and breakdown of room(s) as needed
• Work with Taproom Management Team to ensure that payroll reporting, scheduling, and inventory is completed with the highest level of accuracy each week
• Identify areas for improvement, operationally and within team; take proactive approach on initiating improvements as appropriate with management
• Monitor merchandise program within taproom and on e-commerce site
• Assist with hiring as needed
• Partner with Human Resources to manage all performance and other employee issues
• Other duties as assigned

Education & Experience:

• High School Diploma or equivalent required
• TIPS and/or Serv-Safe Certified
• Crowd Manager Certified
• Brewery experience a plus!
• Minimum 1 years shift lead or supervisor experience in a hospitality environment required
• Minimum 3 years hospitality experience

Knowledge & Skills:

• Familiarity with POS systems, especially Toast
• Passion for hospitality and creating fantastic guest experiences
• Passion for fostering a team environment
• Ability to use word processing and spreadsheet software
• Sharp attention to detail required
• Ability to multitask
• Positive attitude

Physical Requirements:

• Lifting up to 55 pounds and moving up to 170 pounds
• Ability to stand for long periods of time
• Must be 21

Compensation: The Taproom Supervisor is a non-exempt position, earning up to $30/hr depending on experience.  You’ll also enjoy a benefits package including health, dental, and vision insurance, 401(k) participation, paid time off, and a monthly stipend to spend on merchandise and beer!