Cage Shift Supervisor - Casino jobs in Norfolk, VA

Cage Shift Supervisor - Casino supervises a shift of cage cashiers and clerks who process financial transactions between customers and the casino. Ensures compliance with policies and procedures. Being a Cage Shift Supervisor - Casino ensures proper levels of cash and cash equivalents at cashier workstations. May require an associate degree. Additionally, Cage Shift Supervisor - Casino typically reports to a manager. The Cage Shift Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Cage Shift Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Recently Added Cage Shift Supervisor - Casino jobs

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Cage Supervisor
  • Rivers Casino
  • Portsmouth, VA FULL_TIME

  • Job Category: Finance
    Requisition Number: CAGES002307


    Posting Details
        Posted: February 27, 2024

      Full-Time

      Locations

      Rivers Casino Portsmouth
      3630 Victory Blvd.
      Portsmouth, VA 23701, USA


    Job Details

    Description

    Duties/Responsibilities:
    • Greets and services customers in accordance with established guest service
    standards.
    • Maintain working knowledge of casino, including but not limited to hours of
    operation of casino, restaurants, and other amenities and respond to guest
    questions regarding the same.
    • Conduct informational pre-shift meetings with employees
    • Handles financial transactions including exchanging cash for slot tickets, chips,
    cash advances and cashing checks.
    • Computes, classifies, records, and verifies cash and coin according to specific
    policies and procedures and guest service standards.
    • Proficient in all the cage line areas .
    • Conducts initial orientation sessions with all new cage cashiers, reviewing all
    company and departmental policies and procedures.
    • Train employees in all operational aspects of the Casino Cage.
    • Balances funds and assets at the end of work shift.
    • Complies with all aspects of the Anti-Money Laundering (AML) Program and its
    regulations including, but not limited to, Title 31 Cash Transactions, Suspicious
    Activity Reporting and Customer Identification.
    • Conduct 1 on 1 meetings with employees
    • Complete evaluations for direct reports.
    • Proficient in report writing and email communications
    • Maintain and safeguard the confidentiality of guest/player information; Discuss
    confidential customer information only with appropriate department and division
    heads.
    • Verify guest information as needed.
    • Verify valid/acceptable photo ID in accordance with Rivers Casino/VLGB
    standards with every transaction.
    • Communicates pertinent information to employees such as guest service issues,
    Changes in service standards and any other abnormality that may occur during
    their work day.
    • Responsible for learning and performing a wide variety of monetary transactions
    for the guest, such as sales, register ringing/operation, check cashing, chip
    redemption, lottery and voucher redemption as well as understanding the casino
    and compliance systems.
    • Assists in the safeguarding of company assets by ensuring all distinguishing job
    duties are performed according to established company policies and procedures.
    • May assist with building cassettes and balancing the bill validators for the ticket
    redemption and lottery machines. May at times respond to a guest dispute at a
    lottery machine.
    • Handles guest questions, complaints or problems in a prompt and courteous
    manner.
    • Clean and maintain office and public areas to ensure a safe environment.
    • Work as a team with other casino departments in a respectful manner.
    • Maintains the cage operations and closely supervises all cash flow and
    accompanying transactions in and out of the cages, i.e., checks cashed and
    redeeming tickets.
    • Ensures right security is maintained, no unauthorized personnel admitted into the
    cages at any time.
    • Supervises the overall casino cage operation and personnel during an assigned
    shift, ensuring all activities and distinguishing job duties are performed according
    to the established company and departmental policies, procedures and goals.
    • Conducts frequent team member meetings with the cashiers to review and
    discuss various policies and procedures, address problems and concerns.
    • Resolves any disputes that cage team members are not able to resolve or refer
    the problem to the Cage Shift Manager or Director if still unable to resolve.
    • Performs Cage Cashier distinguishing job duties when necessary.
    • Performs all other duties as assigned.
    Minimum Education and Experience Requirements:
    • High school diploma or general education degree (GED) and 2 years previous
    player services representative/Cage, banking cashiering or similar related experience
    preferred.
    • Must be at least 21 years of age.
    • Ability to communicate with Team members and guests
    Certifications, Licenses, and/or Registrations:
    • Gaming license/registration as required by the Virginia Lottery Board.
    Knowledge, Skills, and Abilities:
    • Excellent verbal and written communication skills.
    • Excellent organizational skills, with particular attention to quality and detail.
    • Excellent interpersonal and communication skills and the ability to work
    effectively with all levels of the organization.
    Physical Requirements:
    • Must be able to be constantly exposed to casino-related environmental factors,
    including, but not limited to secondhand smoke and excessive noise.
    • Must be able to remain in a stationary position for a majority of an entire shift.
    • Must be able to traverse through the Casino to arrive at assigned locations.
    • Must be able to traverse from area to area within the operating areas to respond
    to and assist other Team Members.
    • Must be able to frequently bend at the waist, bend at the knees, reach, push/pull
    up to 10 lbs., twist at the waist and shoulders, and have finger/hand dexterity to
    maneuver on computer keyboard, office machinery and other tools.
    • Must be able to lift and/or move objects up to 50 lbs.
    • Ability to work flexible shifts and days of the week, including holidays.
  • 1 Month Ago
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Cage Cashier
  • Rivers Casino Portsmouth
  • Portsmouth, VA FULL_TIME
  • Job Summary: Provides a high level of guest service while adhering to established department and property policies and procedures while working in the Cage and other Cage related areas. Supervisory Re...
  • 9 Days Ago
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Director of Cage and Count
  • Rivers Casino Portsmouth
  • Portsmouth, VA FULL_TIME
  • Summary: The Director of Cage and Credit is responsible for the overall operations of the Cage and Count Team Departments. Actively promotes an environment conducive to high quality customer engagemen...
  • 28 Days Ago
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Steward Supervisor
  • Rivers Casino
  • Portsmouth, VA FULL_TIME
  • Job Category: Hospitality Requisition Number: STEWA001327 Posting Details Posted: September 18, 2023 Full-Time Locations Rivers Casino Portsmouth 3630 Victory Blvd. Portsmouth, VA 23701, USA Job Detai...
  • 5 Days Ago
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R
Poker Supervisor
  • Rivers Casino
  • Portsmouth, VA FULL_TIME
  • Job Category: Gaming Requisition Number: POKER001227 Posting Details Posted: January 16, 2024 Full-Time Locations Rivers Casino Portsmouth 3630 Victory Blvd. Portsmouth, VA 23701, USA Job Details Desc...
  • 5 Days Ago
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Starbucks Supervisor
  • Rivers Casino
  • Portsmouth, VA FULL_TIME
  • Job Category: Hospitality Requisition Number: STARB002366 Posting Details Posted: March 4, 2024 Full-Time Locations Rivers Casino Portsmouth 3630 Victory Blvd. Portsmouth, VA 23701, USA Job Details De...
  • 1 Month Ago
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0 Cage Shift Supervisor - Casino jobs found in Norfolk, VA area

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RN (Registered Nurse) - $41-64/Hour - Portsmouth, VA
  • ConnectRN
  • Portsmouth, VA
  • connectRN is an app created by a nurse, with nurses and aides' needs in mind. Every day, connectRN helps thousands of nu...
  • 4/25/2024 12:00:00 AM
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Class A Driver
  • Reyes Beverage Group
  • Chesapeake, VA
  • Pay Transparency Statement:? The compensation philosophy reflects the Company’s reasonable expectation at the time of po...
  • 4/25/2024 12:00:00 AM
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Front Desk Supervisor
  • Norfolk Sheraton
  • Norfolk, VA
  • Hotel:Norfolk SheratonFront Desk SupervisorFull timeAtrium SPIRIT where teamwork, passion and appreciation ignite servic...
  • 4/24/2024 12:00:00 AM
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Administrative Assistant
  • Fedex
  • Portsmouth, VA
  • FedEx is inviting candidates to assist in moving the world forward as an Administrative Assistant. In return, FedEx help...
  • 4/24/2024 12:00:00 AM
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Concierge, Receptionist, Front Desk Healthcare Facility
  • Valley Care Management
  • Portsmouth, VA
  • PRIMARY DUTIES AND RESPONSIBILITIES The Concierge primary duties and responsibilities include, but are not limited to: C...
  • 4/23/2024 12:00:00 AM
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Production Supervisor
  • Lee Group Search
  • Newport News, VA
  • Title: Production Supervisor Shift: Day Shift Pay Range: 55,000 - 75,000 The Production Supervisor is responsible for co...
  • 4/22/2024 12:00:00 AM
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Safety & Security Officer Supervisor
  • Fort Norfolk Retirement Community Inc.
  • Norfolk, VA
  • Job TypeFull-timeDescriptionHarbor's Edge is a premier resort-style Continuing Care Retirement Community (CCRC) located ...
  • 4/22/2024 12:00:00 AM
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RN/LPN - Shift Supervisor (Part-Time/Weekends)
  • Williamsburg Landing, Inc.
  • Williamsburg, VA
  • Do you take PRIDE in what you do? Apply today to Williamsburg Landing where employees lead with: Passion, Respect, Integ...
  • 4/21/2024 12:00:00 AM
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About Norfolk, Virginia

According to the United States Census Bureau, the city has a total area of 96 square miles (250 km2), of which 54 square miles (140 km2) is land and 42 square miles (110 km2) (43.9%) is water. Norfolk is located at 36°55′N 76°12′W / 36.917°N 76.200°W / 36.917; -76.200 (36.8857° N, 76.2599° W) The city is located at the southeastern corner of Virginia at the junction of the Elizabeth River and the Chesapeake Bay. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the United States, with an estimated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Cage Shift Supervisor - Casino jobs
$48,119 to $70,815
Norfolk, Virginia area prices
were up 1.2% from a year ago
View detail

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