The primary purpose of the Service Technician is to repair and maintain office equipment for our customers. This is achieved by focusing on three key objectives – customer service, exceptional knowledge of various brands of office equipment, and a high level of professionalism. It is the responsibility of the Service Technician to ensure an exceptional experience was provided with minimal downtime for the customer.
JOB DUTIES AND RESPONSIBILITIES
- Perform thorough repairs on equipment with a focus on reducing repeat service calls, minimizing downtime for end-users, and executing service at the lowest possible cost
- Meet or exceed service level targets for service ticket acknowledgment and issue resolution
- Maintain effective client relationships and communication to foster a positive service attitude and to provide the highest quality service to all assigned areas
- Accurately and promptly track and update service calls in MWA, ensuring information is clear, thorough, accurate, and professional
- Act as a technical and training resource for other Kelley Connect Service team members on triage efforts, device technology, and some networking issues
- Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices
- Organize daily duties, prioritize critical issues and effectively manage time to successfully address tasks in a time-sensitive manner
- Maintain an organized, adequate parts inventory for the equipment fleet in assigned area(s); work with the Parts Manager to ensure appropriate stock to quickly address repairs without accumulating excess or obsolete part inventory
- Understand and adhere to established processes for part ordering, returns, inventory reporting
- Provide end-user training on devices or functionality as required
- Remain flexible in role and willing to provide support to other Kelley Connect Service Team members
REQUIREMENTS
- Experience preferred in MPS/MFD service
- Must be able to lift 45 lbs
- Copier Certification/training
- Personal Vehicle
- Valid Driver's License
- Proof of Car Insurance
- Ability to pass a background check
Competitive Benefits Package Include
- Medical Insurance
- Dental/Vision Insurance
- Life Insurance
- Flexible Spending
- Supplemental insurance
- 401K with company match
- Profit Sharing upon goal attainment
- Paid Vacation
- Paid Holidays
- Ongoing training opportunities