PRIMARY PURPOSE: In a support role to district police officers, provides safety and security services for faculty, staff, students, and visitors to Santa Fe ISD.

QUALIFICATIONS:

Education/Certification:

1. High School diploma or GED

1. Applicants must be a U. S. citizen

1. Valid Texas Driver’s license

1. No family violence convictions

1. No Class A misdemeanor of felony convictions

1. No Class B misdemeanor conviction within the last ten (10) years

1. Not ever been on court-ordered community supervision or probation for any criminal offense above the grade of a Class B misdemeanor 

1. Not been on court-ordered community supervision or probation for a Class B misdemeanor within the last ten (10) years from the date of the court order

1. The selected applicant will be required to pass a drug screening test, medical examination, psychological and emotional examination along with a criminal background

Special Knowledge/Skills/Experience:

1. Knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook); spreadsheets and websites
2. Good interpersonal skills
3. Ability to clearly read, write, speak and annunciate the English language
4. At least 1 year of security, law enforcement, or corrections experience

 Major Responsibilities and Duties:

1. Promote lawful behavior and protect the welfare of students, faculty and staff as a uniformed presence on campus.

1. Performs foot and vehicle patrols as assigned, to monitor behavior, secure buildings and property, investigate disturbances, maintain order during events, and enforce regulations.

1. Assist the professional staff, police, and emergency personnel in handling emergencies or disruptive situations.

1. Reports suspicious behavior, security breaches, facility and safety hazards, emergency situations, and unlawful activities to the police dispatcher and district police officers.

1. Provides traffic direction and control as assigned.

1. Maintain radio communication with departmental personnel.

1. Write and submit incident reports as appropriate.

1. Remains alert for the presence of unauthorized persons; approaches suspicious persons and/or notifies police as appropriate; may confront and/or detain violators, as required, until police arrives.

1. Must continually demonstrate a high level of mental stability and professionalism.

1. Deals with sensitive information in a discreet and professional manner by maintaining confidentiality.

1. Monitor video surveillance cameras.

1. Assist with the Campus Safety & Security Audit process.

1. Perform other duties as assigned by the Chief of Police or his designee.

OTHER:

1. Exemplify high standards of ethical conduct.

1. Display tolerance necessary for accepting supervision for and criticism of job performance.

1. Maintains a positive customer service attitude at all times with the community,co-workers and supervisors.

1. Work in harmony with supervisory, faculty, and peer personnel.

   18. Use professional information discreetly and judiciously.

   19. Support and follow administrative and board policy.

   20. Represent the school system to the community in a positive, professional way.

   21. Perform other duties as assigned. 

Working Conditions:

Mental Demands:

1. Maintain control under stress; work with frequent

1. Problems Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully and makes decisions based on research experience and within the scope of their responsibility, follows chain of command; Develops alternative solutions; Able and willing to comply with all rules, policies, regulations and procedures whether in agreement or not; Follows chain-of-command and contact appropriate supervisor as
2. Technical Skills - Records names and numbers rapidly and accurately and to quickly recall details and essential information; Able to use reference materials (books, charts, maps, manuals, etc.) effectively and

1. Customer Service - Manages difficult or emotional caller situations; Responds promptly to caller’s needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Remains calm, showing empathy, conveying reassurance and instilling confidence in the caller that the dispatcher’s demeanor will result in proper response to their
2. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Treats people with respect even when under pressure; Inspires trust by keeping commitments, maintaining confidentiality and supporting everyone’s’ efforts to succeed; Able to accept criticism objectively and in a constructive way; Maintain emotional control and objectivity while directly involved in high stress situations; Keeps emotions under control; Remains open to others’ ideas and tries new things; Uses work time in an efficient and productive manner; Shares experience with others; Maintain confidentiality in all manners relating to information obtained during the course of employment; Ability to accept criticism

1. Communications Oral/Written - Ability to provide a positive representation of the Santa Fe ISD Police Department via personal, telephonic and written means; Speaks English clearly, rapidly, and concisely in a well-modulated voice, and to use good diction; Possess good listening comprehension skills; Hear and clearly understand English over telephone and radio circuits; Responds well to questions; Possess the ability to consistently think clearly; act quickly; and calmly in a wide variety of situations; Writes clearly and informatively; Edits work for spelling and grammar; Ability to understand and follow complex oral and written instructions; Able to read and interpret complex oral and written instructions; Ability to perform several tasks simultaneously; Work as a “team-member” and establish good working

1. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed;
2. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
3. Ethics - Treats people with respect; even when under pressure; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values
4. Organizational Support - Follows policies and procedures; Supports organization’s goals and values; Comply with all lawful rules, policies, regulations and procedures whether in agreement or not.
5. Judgment - Able to define problems, collect data, establish facts, and draw valid conclusions; Deal with abstract situations and apply common sense solutions; Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decisions- making process; Makes timely decisions; Exercise good judgment and make sound decisions when dealing with workplace conflict
6. Professionalism - Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Maintain the department’s high standards for professionalism even in the absence of reciprocal
7. Quality - Demonstrates accuracy and thorough quality of work; Looks for ways to improve and promote quality Applies feedback to improve performance; Monitors own work to ensure quality
8. Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly

1. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
2. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
3. Attendance/Punctuality - Regular and consistent attendance is a condition of employment; Able and willing to attend mandatory training and meetings after normal work hours; Maintains regular and predictable attendance; Arrives at meetings and appointments on time
4. Dependability - Follows managements direction and takes responsibility for own actions and completes tasks in a timely manner; Takes responsibility for own actions; Keeps commitments 

Physical Demands/Environmental Factors:

Maintain emotional control under stress. Continuous walking and standing. Exposure to vehicle exhaust. Work outside and is exposed to extreme temperatures and inclement weather. May be subject to extreme physical acts of others (i.e., restraining students involved in altercations).

Ability to wear and carry job specific equipment to include: Security uniforms, equipment belt, handcuffs, flashlight, and two-way police radio.

The employee must reach with hands and arms and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus. Individuals must be free from physical impairments that with or without reasonable accommodation would interrupt continuous performance of a shift lasting from a minimum of eight hours.

Work is performed in a confined environment under high stress and plays a critical role in Public Safety delivery. Must gather information from individuals who may be excited, abusive, and foul mouthed, incoherent, drunk or hysterical.