Start your career with Heritage Federal Credit Union!
Are you seeking a fresh start or looking to embark on a new career path? If so, we have an opportunity waiting for you! Join our team at Heritage Federal Credit Union as a Card Services Manager and experience a dynamic and fulfilling career. It is a fun, caring environment, where what you do matters.
The Card Services Manager manages the card services processes, features, and staff members within the card services department, providing supervision of day-to-day activities, as well as departmental projects.
What you’ll do:
- Assist with review and establishment of new and existing card products, features, and connections.
- Incorporate identification of risk and implementation of risk mitigation as appropriate.
- Maintain knowledge of relevant credit union systems and products for incorporation into projects.
- Participate in coordination of activities from third party vendors for an efficient and member friendly process.
- Make decisions within limits for risk acceptance within services overseen by cards.
- Close monitoring and reporting on fraud activities, and creation of fraud rules as appropriate to protect the credit union while maintaining member experience.
- Maintains detailed knowledge of systems, policies, and procedures related to card services.
- Prepare regular reports for management, board, audit, or other necessary entities.
- Provides leadership through effective objective setting and communication.
Qualifications/Experience Required:
- Associate degree in a business-related field or equivalent financial institution experience.
- Thorough knowledge of card and payments rules and regulations.
- Thorough knowledge of credit union electronic services (card services) policies, procedures, and products.
- Three to five years’ previous electronic services experience preferred.
- Three to five years of previous supervisory experience.
- Excellent member service skills.
- Strong interpersonal, leadership, and supervisory skills.
- Good oral, written communication skills.
About Heritage Federal Credit Union
Heritage Federal Credit Union offers financial products and services to anyone who lives, works, worships, attends school, participates in programs to alleviate poverty or distress, or participates in associations headquartered in; and businesses and other legal entities, incorporated and unincorporated organizations located in; or maintaining a facility located in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, and Harrison Counties in Indiana; and Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, and Crittenden Counties in Kentucky; and Lawrence, Wabash, White, Gallatin, and Hardin Counties in Illinois. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.
EOE