Card Room Manager jobs in Santa Rosa, CA

Description

The Assistant Tasting Room Manager will serve an essential role on the Tasting Room Management team. We are searching for a friendly, energetic, motivated individual who will thrive in a fast-paced hospitality-focused and team-oriented environment. 

Essential Functions:

• Managing scheduling for Tasting Room and majority of customer facing staff (40 employees)
• Review and approval of time sheet corrections
• Manage visitor calendar; in collaboration with staff scheduling, establishes daily reservation availability 
• Communicates scheduling, updates, and changes to all staff including tour schedules
• Responsible for the day-to-day management of Tasting Room operations and retail wine sales
• Conducts training for different teams (Tasting Room, Cashiers, Greeters, etc.) and cultivates a high-performance culture
• Manage prompt handling of customer concerns in a positive manner with appropriate resolution
• Participates in department and interdepartmental planning and management teams and works cross-functionally to improve processes within the organization
• Projects a professional company image through in-person and phone interaction
• Ensure all policies and procedures are being followed
• Other duties as assigned

Requirements

• Must be a team leader with supervisory or management experience 
• Must be able to work weekends, holidays, and evenings
• Excellent customer service skills, including ability to anticipate customer needs and respond effectively 
• Focus on providing highest quality guest experience; building customer loyalty, selling wine, and sign-up wine club members
• Ability to work quickly and under pressure
• Must have ability to prioritize multiple tasks and adhere to strict deadlines
• Must be 21 years of age or older
• Must possess a valid California Driver’s license and have reliable transportation
• Excellent verbal and written communication skills in English is a must 
• Proficient in Microsoft Office (Word, Outlook, Excel)
• Point of Sale/Retail software experience 

Things that will set you apart:

• Tasting Room/Restaurant management experience of 20 or more employees
• Outgoing and passionate about wine, with continuously increasing knowledge of wine and wine industry
• Experience using Wine Direct 
• Experience using web-based reservation system 
• Bilingual in Spanish (additional languages a plus)

Reports to: VP of Operations

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. 

While performing the duties of this job, the employee is frequently exposed to outside weather conditions, cold warehouse conditions, and varying degrees of heat and cold. The employee is occasionally exposed to moving mechanical parts and equipment and fumes or airborne particles.

This is a full-time, non-exempt position. Pay is DOE $30 - $35 per hour.

Health benefits, vacation, holidays, 401k and employee discounts!

Castello di Amorosa is an Equal Opportunity Employer