Card Room Manager jobs in Wilmington, DE

Job Summary:

Chase Card Services (CCS) is seeking a senior level, executive director to lead a cobrand credit card portfolio and relationship with one of our 
newer co-brand partners.  The role of General Manager will have full accountability for meeting all customer and partner needs, which includes 
setting the business unit strategy, managing the P&L and leading a high performing marketing team. The General Manager will also work cross 
functionally to deliver business objectives and financial targets against objectives.  

Job Responsibilities:

You will be responsible for working within the Card Services group as well as across the broader Chase organization to understand and 
direct strategic opportunities, develop marketing plans, and execute programs. In addition, you will be responsible for engaging the 
partner to understand unique partner marketing opportunities, proposing and obtaining approval to proceed with bank and partner-initiated marketing
opportunities, ensuring that the appropriate objectives and communication are maintained to successfully implement all marketing initiatives.

You must have strong overall business leadership and be highly focused to ensure results exceed expectations, must have 
superior knowledge of consumer marketing (including digital/mobile acumen) and acquisition, product, and portfolio marketing initiatives.  
Importantly, you should command expert understanding of the key financial drivers such as risk management associated with the acquisition, 
portfolio and product aspects of the program and will be responsible for the annual P&L deliverables.    

This position represents a significant leadership opportunity within the Chase organization.

Required qualifications, capabilities and skills:

•   15 years of proven general management and leadership experience; possesses strength in the areas of marketing strategy and operational execution and control and ability to collaborate across a highly matrixed team
•   Bachelor's degree, Advanced degree preferred
•   Extensive acquisition, portfolio and consumer credit card product experience combined with partner/client relationship management, product development and the ability to actively manage a P&L and project management experience is required
•   Customer obsessed, with track record of continually improving the customer experience, knowledge of consumer loyalty, loyalty programs and travel
•   Proven consumer marketing skills to include digital channels, mobile, social media, direct to consumer and on-property/in person. Track record of driving new account growth through instant credit deeply integrated into Partner channels
•   Strategic thinker with a passion for creativity and innovation, but also a willingness to focus on details and process
•   Extensive partner negotiation skill along with strong business control understanding and experience along with proven ability promoting a strong control environment by adhering to risk/control expectations, procedures, and processes