Card Room Shift Manager jobs in Richmond, VA

Job Description

**Under Executive Order 14042, which requires all covered contractor employees to be fully vaccinated, unless legally entitled to an accommodation, TSRC, Inc. Family of Companies requires all current and future associates to be fully vaccinated.

I.             POSITION SUMMARY              

Manage Inside Sales Department in addition to generating new business and managing accounts through outbound telephone sales.

II.           POSITION EXPECTATIONS              

• Make 15-300 outgoing calls per day, in addition e-mails, to prospective and existing customers.
• Must meet daily/monthly calls and sales quotas; maintain excellent professional sales skills.
• Effectively manage your assigned territory & drive client growth, while effectively using CRM.
• Utilize solid business judgment in determining amount of time spent with prospective customers.
• Take initial orders, perform accurate order entry, verify, and track orders from initial placement through invoicing.
• Must provide prompt follow-up to all customer inquiries.
• Work alongside Inside Account Sales Representatives in retaining clients.
• Provide requested feedback to management and client for reporting.
• Communicate with Sr VP of Sales when requested or necessary to execute within an assigned account.
• Maintains customer confidence and protects operations by keeping information confidential. 
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations.
• Other duties as assigned.

Skills & Requirements

IV.          MINIMUM QUALIFICATIONS & SKILLS

Education, Certifications and /or Licenses:

• High school diploma or equivalent combination of education, training and experience is required.

Experience:

• Minimum of two years of inside sales experience, including strong customer service orientation and interpersonal skills are required.

Knowledge/Skills:

• Appointment setting skills a plus.
• Familiar with on-line ordering technology.
• Strong verbal and written communications skills; professional and articulate telephone manner to enhance relationships with customers.
• Must possess excellent organizational and problem solving skills.
• Must be self-motivated and self-disciplined.
• Ability to manage numerous tasks and prioritize as necessary.
• Ability to meet company standards for attendance and punctuality.
• Proficient PC skills using MS Office and other computer programs.
• Excellent presentation, listening, verbal, and written communication skills.
• Able work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done.
• Manage and organize time to meet objectives and deadlines.
• Lives and leads by TSR’s values and serves as an example of the best we want to see in our team.
• Able to interact professionally with customers, vendor partners, and fellow employees.
• Highly motivated to learn and grow - self-directed and proactive.
• Reliable and responsive.
• Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing.
• Possess a positive attitude.
• Innovative mindset – demonstrate flexibility and problem-solving skills when met with challenges.