Job Title: Patient Care Specialist
To: PCS Team Supervisor
FLSA Status: Non-Exempt
Date: July 2023
United States, Remote
IBHRE CERTIFICATION REQUIRED
Cardiac RMS, Inc. (CRMS) is an innovator in digital health and remote patient monitoring. Our focus is on providing the most diagnostically accurate, clinically and economically effective remote cardiac device patient management programs in the industry. CRMS is an award winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF) that utilizes industry-leading, cloud-based patient management systems and device data diagnostic reporting platforms. Our management and clinical staff are cardiac rhythm management and remote patient monitoring industry veterans and IBHRE certified specialists. We are looking for full-time and part time staff with flexible schedule options to work remotely from home. A work computer will be provided.
Job Summary
The Patient Care Specialist is responsible for the day-to-day management of the cardiac remote monitoring program for specific cardiology clinic customers of CRMS. Duties include reviewing daily alerts and transmissions of all patients enrolled in remote monitoring websites, documentation, interpretation, triaging and alert notifications. The Patient Care Specialist works closely with parter clinic staff and providers to ensure quality patient care. The Patient Care Specialist must be able to work independently and communicate closely with other team members. The Patient Care Specialist must coordinate and manage the remote monitoring of device clinic patients and the duties listed above in a manner consistent with CRMS mission to provide excellence in cardiovascular care.
Duties/Responsibilities:
- Reviews remote monitoring software for transmission data and alerts.
- Identifies alerts that require immediate attention and notifies clinical staff.
- Utilizing clinical protocols, is able to triage, review, interpret and evaluate CIED transmission data.
- Creates clinical accurate and complete transmission reports for provider review.
- Maintains knowledge of new developments in device technology.
- Act as a resource for remote device management for the partner physicians and clinical staff.
- Participates in training of new team members.
- Responsible for contributing to company oversight and information security functions as outlined in the employee handbook under ‘Remote Employee HIPAA Guidelines.
- Resolves issues appropriate to position.
- Participates in weekend/holiday rotation.
Required Experience, Qualifications and Skills
- Must have current International Board of Heart Rhythm Examiners (IBHRE) certification including CCDS, CDRMS, or IBHRE Testamur, or is registered for the next certification examination. IBHRE CEPS certification does not apply to this position.
- Possess strong cardiac device and cardiac rhythm interpretation knowledge.
- Experience with analysis of Abbott, Boston Scientific, Biotronik, and Medtronic remote device transmissions.
- Able to create device transmission reports which capture all relevant data.
- Capable of working independently and demonstrate self-motivation.
- Must be patient, empathetic, reliable and flexible.
- Strong interpersonal and communication skills.
- Models CRMS core values of integrity, communication, excellence and team work.
- Demonstrates professionalism in all interactions to create a positive experience.
- Adheres to the CRMS policy.
- Understands HIPAA regulations and the need to strictly adhere to them.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Viewing monitors for long periods of time which may cause eye strain.
- Freedom to get up and move from workspace area as needed.
- Ability to use various office equipment such as copiers, fax machines, phones.
We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender identity or expression, color, national origin, sexual orientation, age, or any other characteristic protected by law.