Career Services Director jobs in New York, NY

JOB SUMMARY   

The Director of Career Services oversees all aspects of Fedcap’s Career Services contracts (Career Compass, YouthPathways Bronx and YouthPathways Manhattan) including all operations, program implementation, management, and contract compliance. The Director ensures that all contractual goals are met or exceeded and provides direct supervision to YouthPathways program directors, Career Compass program director and the Operations Manager. The candidate should have strong operational, program management and leadership skills. They will reflect the Fedcap values of teamwork, collaboration, and innovation. 

ESSENTIAL FUNCTIONS

• Provide leadership oversight of Fedcap’s Career Service contracts ensuring all programs are in compliance and meet contractual goals and requirements.
• Directly supervise program directors for YouthPathways and Career Compass.
• Continually focus team on high performance, providing ongoing feedback and coaching
• Motivate and maintain a diverse and cohesive staff, ensuring that there is strong internal communication, coordination, accountability, and inclusivity.
• Ensure that all program goals are met or exceeded, including outcomes tracking and reporting.
• Ensure each department meets monthly/quarterly/yearly contractual goals and operationalize new goals set by funder. 
• Work with program directors to develop and implement operational systems and procedures for client flow, outcomes tracking, program evaluation, use of space, supplies, etc.
• Oversee and manage Career Service budgets with support from Fedcap’s finance manager to ensure appropriate spending, invoicing, and compliance with billing and finance policies and procedures. 
• Communicate with funder, Human Resource Administration (HRA) on a regular basis regarding program/contract issues and questions.
• Partner with internal and external stakeholders to leverage services. 
• Monitor program outcomes, progress towards goals, and department specific outcomes; conducts program and department evaluation. 
• Analyze program data on a continuous basis to identify best practices and areas where improvements need to occur.
• Develops program materials and reports for senior leadership and program funders.
• Represents the agency and program to senior leadership and program funders.
• Conduct staff evaluations and provides staff development. 
• Be knowledgeable about and abide by Fedcap policies and procedures, including accurate and timely updating and submission of all spreadsheets, reports, and paperwork. 
• Ensure all contracts maintain appropriate staffing levels. 
• Evaluate Career Service programs to measure outcomes and develop new initiatives as needed.
• Meet with customers who wish to make complaints, need information, or want to provide feedback to the department.
• Performs other related duties/projects as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

QUALIFICATIONS    

Job qualifications are stated in the Essential Functions of the job description. An employee must be able to accomplish the Essential Functions to be competent in the job. Other special requirements are noted below.

Required Education and Job Experience

• Bachelor’s degree in Human Services, Education or a similar field or comparable work-related experience.
• Minimum 5 years management experience working with the economically disadvantaged, homeless, welfare recipients and other disadvantaged populations, at least three in a supervisory role.
• Experience in meeting contractual goals and performance milestones.
• Experience in developing and implementing workforce development and/or educational initiatives.

Knowledge, Skills, and Abilities

• Demonstrated ability to lead a large, multi-site team to meet department and program goals.
• Strong interpersonal skills, effective communicator, and strategic thinker.
• Knowledge of workforce development/adult education practices and their implementation.
• Ability to skillfully navigate web-based systems, spreadsheets, and other Microsoft Office programs.
• Ability to manage and develop a large and diverse staff.
• Ability to meet deadlines, juggle multiple priorities, and excel in a team environment.
• Ability to develop community resources and partnerships.
• Excellent writing and presentation skills.

Supervisory Responsibilities

This position manages staff and is responsible for the performance management and hiring of the employees within that department.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are typically Monday through Friday, 8:30 a.m. to 5 p.m. but will be determined by your supervisor. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.