Carpenter - Casino inspects, repairs, installs, modifies, rebuilds, constructs, and maintains woodwork and other related structures as needed by the casino. Maintains and repairs items such as doors, furniture, hardware, windows, gaming tables, etc. Replaces structures as needed. Being a Carpenter - Casino may require a high school diploma or its equivalent. Typically reports to a supervisor. The Carpenter - Casino gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Carpenter - Casino typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Overview
We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. This is a key role in our organization, as you will be the main point of contact for our customers, building strong relationships and providing exceptional service.
Responsibilities
- Develop and maintain strong relationships with agency customer accounts.
- Serve as the primary point of contact for customer inquiries, issues, and concerns.
- Understand customer needs and objectives to provide tailored solutions and recommendations.
- Collaborate with cross-functional teams to ensure customer success and satisfaction.
- Conduct renewal check-ins with customers to review rates and address any concerns, as well as leverage products for our producers.
- Provide training and support to customers on our products and services.
- Monitor customer usage data to identify opportunities for upselling or cross-selling.
- Proactively identify potential risks or challenges and develop strategies to mitigate them.
Skills
- Strong background in insurance services preferred.
- Proven experience in account management or customer success roles preferred.
- Excellent project management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Salesforce or other CRM software.
- Knowledge of market trends and industry best practices.
- Outstanding customer service skills, with the ability to build rapport and communicate effectively.
- Strong analytical skills, with the ability to gather and analyze data to drive decision-making.
If you are a self-motivated individual with a passion for customer success, we would love to hear from you. Join our team and help us deliver exceptional service and value to our customers.
Perks
-PTO Days, and Remote days to provide a flexible schedule.
-60 minute lunch, to provide more free time.
-Quarterly bonus opportunity based off retention.
-Yearly review for salary increase based off performance.
-Commission opportunity during retention activities.
Not an immediate hire
Job Type: Full-time
Pay: From $3,200.00 per month
Benefits:
Compensation package:
Schedule:
Ability to Relocate:
Work Location: In person
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