Case Management Director jobs in Queens Village, NY

Who we're looking for:

We're looking to build the best teams possible with highly motivated and engaged employees. We have an exciting opportunity for a Director of Affordable Operations to join The Douglaston Companies. If you are looking to work in a collaborative and supportive environment, but also be challenged in your role, we welcome you to apply!

Essential duties and responsibilities:

• In collaboration with the Leasing & Compliance team, the Affordable Director will assist the team with vacancy challenges to maximize occupancy
• Oversee resident relations, budget preparation, financial reporting, and monitoring regulatory and LIHTC compliance.
• Ensures all resident complaints are handled expeditiously and professionally
• In collaboration with the Facilities Team; develop, implement, and assure continued implementation of preventive maintenance programs
• Recruiting, training, and supervising all operations staff
• Attend meetings with other managers to determine operational needs on open projects, resident relations, and future planning
• Ensure all residents' concerns are addressed quickly
• Support property initiatives that create trust and transparency with the residents
• Conduct weekly property manager status meetings.
• Conduct physical inspections (exterior, interior, vacancies), inventories, physical plant and overall systems.
• Supervise the appropriate building security measures, legal cases, incident documentation, lease violation reporting and proper notification of management, owner and/or insurance carriers where necessary
• Conducts job interviews, hires qualified candidates, disciplines and administers personnel policies in compliance with company structure.
• Assist at times with certain accounts payable and accounts receivable functions
• Perform other duties as required and as assigned by VP of Operations
• Manage in all aspects of affordable housing acquisition, rehabilitation, and development (Section 8, LIHTC, etc.)
• Work in coordination with project teams, the construction field Supervisor to monitor construction and rehab project of NYCHA conversions
• Visit multiple rehab project construction sites to review the status of work; attend job progress meetings as needed
• Assists in preparing an annual inspection plan for the portfolio
• Coordinates managers, site staff, and security guard schedules to ensures sufficient field coverage is provided
• Develops professional relationship and rapport with Tenant Associations
• Coordinate and implement quarterly tenant surveys and evaluate the results

Qualifications, skills and abilities:

• Bachelor's degree preferred
• CAM, CPM, or ARM designation preferred
• Minimum 5 years of on-site property management experience
• 5 years Affordable Regional Property Management experience managing 1500 units
• Experience in NYCHA/LIHTC rehabilitation and development projects
• Excellent oral and written communication skills
• Experience with third-party, equity investor relationships
• Experience in supervisory role managing staff of more than 25 employees
• Experience in analyzing budgets, monthly variance reports, and forecasts
• Proficient in Yardi Voyager property management software
• General office, accounting, and sales skills a must
• Computer literate, including Microsoft Office Suite
• Experience with Fair Housing laws
• Ability to function autonomously while working in conjunction with coworkers located in other areas of the 5 boroughs
• Elite customer service
• Reliable transportation and a valid driver's license

What else can you expect from The Douglaston Companies?

• Health:We proudly offer a full suite of health benefits! Thats medical, dental, vision, FSA, HSA, and even pet insurance for your furry family, to name a few. We also provide Life Insurance employer paid (basic with option to purchase more), Enhanced Short-Term Disability and Long-Term Disability coverage!
• Wealth:great pay, 401(k) plan with a very generous employer match and vesting schedule because your retirement is just as important to us as it is to you!
• Development:virtual courses, tuition reimbursement, lunch and learns and wellness programs.
• Balance:paid time off, 8 company holidays, hybrid work schedule with 4 days in the office and 1 remote (subject to your location and role). We offer a fun-fast paced culture thats a perfect mix of high performance.

COVID-19 Vaccination Requirement

In accordance with the NYC commissioner of healths recommendation, The Douglaston Companies strongly encourages COVID-19 vaccinations. Disclosing COVID-19 vaccination status at time of employment or anytime thereafter is voluntary and not required for employment purposes.

Salary Range:

$165,000-200,000k/ yr.

Who we are:

Douglaston Development, Levine Builders, and Clinton Management are a dynamic privately held group of companies with a unique owner-builder-manager advantage, known collectively as The Douglaston Companies.

The Douglaston Companies started with the founding of Levine Builders in 1979 with just two people. Standing by our core values of integrity and ethics for the past four decades the firm has grown to 200 employees. By providing general contracting and construction management services, Levine Builders has built, renovated, and rehabilitated thousands of residential units and millions of square feet of commercial, hotel, office buildings, retail centers, religious, educational, and healthcare facilities.

With the later establishment of Douglaston Development as the driving engine of the organization, the two companies worked in unison to leverage each others expertise to develop and build most complex projects while also growing and thriving in challenging markets.

In 2002, Clinton Management was founded to manage the expanding portfolio of developments created by Douglaston Development and constructed by Levine Builders. Clinton Management oversees a broad portfolio of moderate-income housing, luxury apartments, commercial, and retail properties.

Each affiliate company works together to cohesively acquire property, develop it to its full potential, and manage it efficiently, assuring that each investment achieves and maintains maximum value and profitability while strengthening the community in which the assets are located.

The Douglaston Companies is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, gender, gender identity or expression, sexual orientation, genetic information, national origin, ancestry, medical condition, disability, marital status, caregiver status, pregnancy, citizenship, age, military or veteran status, or other applicable legally protected characteristics.