Case Management Director oversees a staff of case managers responsible for patient care coordination. Develops and implements case management programs, including utilization review, intake or discharge planning, and managed care contracting or negotiation. Being a Case Management Director evaluates patient care data to ensure that care is provided in accordance with clinical guidelines and organizational standards. Seeks treatments that balance clinical and financial concerns with the family's needs and the patient's quality of life. Additionally, Case Management Director contributes to the development and improvement of clinical care pathways that enhance cost effectiveness while providing quality care. Typically requires a bachelor's degree. Typically reports to top management. May require Registered Nurse (RN). The Case Management Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Case Management Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
About the Department
The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From health-care-provider interactions and developing and implementing regulatory strategies with the FDA to providing medical education and collecting data to support efficacy and new product development, CMR is involved. The one thing that keeps us all marching to the same beat is our patient-centered focus. At Novo Nordisk, you will help patients around the world. As their needs evolve, so does our challenge to find better and more innovative ways to improve their quality of life. We’re changing lives for a living. Are you ready to make a difference?
The Position
Oversees the processes and resourcing for case intake, prioritization, coding and evaluation of all technical complaints and adverse events reported to NNI Patient Safety for marketed products. Serves as the lead of the Case Processing Group.
Provides support and escalation channels for PS intake, phone inquiries from patients and healthcare professions and case processing issues. Serves as an expert regarding case processing issues and required documentation and investigation of product complaints. Serves as the key contact person between NNI Patient Safety, safety vendors and other departments for product complaint issues. Key contributor to NNI Patient Safety innovation projects related to case processing activities.
Relationships
Reports to the Executive Director, NAO Patient Safety with cross-functional working relationships within Medical,
Regulatory, Marketing, QA, Legal and IT. This person will provide direct guidance to a team of Associate Managers, intake associate managers and directly and indirectly to case processing specialists and associates.
This position works closely with counterparts in the GS Departments, including Safety Operations, IT & Quality and Customer Complaint Center. External relationships include interactions with patients, health care professionals. Promotes and develops initiatives to continually improve working relationships within and across departments in relation to department objectives.
Essential Functions
ADMINISTRATION:
FDA AND ICH COMPLIANCE:
PRODUCT COMPLAINTS:
Development of People
Qualifications
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
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