Case Manager jobs in Shreveport, LA

Volunteers of America North Louisiana is a faith-based, nonprofit organization with a mission to provide opportunity, promote dignity, and inspire change in all who find their way to us. As a church without walls, we do this through personalized housing, health, and human services that benefit children and families, veterans, individuals with disabilities, and senior adults.

Founded in 1896 by social reformers Ballington and Maud Booth, Volunteers of America began as a movement of “volunteers” who were committed and sought to "reach and uplift" the American people. Volunteers of America North Louisiana began in Shreveport in 1935 with the opening of a shelter for women and children. Leading with our long-standing reputation and brand, the agency has grown to operate 40 programs, which tackle our communities’ most pressing issues and integrate our deep compassion with highly effective programs.
Thanks to our dedicated team of more than 350 employees, along with thousands of volunteers, donors, and supporters, we aim to give hope to thousands of people each year. Through our diversity, equity, and inclusion efforts, we endeavor to attract qualified, diverse, and caring individuals to consider a career with us and experience a collaborative culture that offers challenging, stimulating, and rewarding opportunities for personal and professional growth.


JOB SUMMARY:

Volunteers of America of North Louisiana is seeking to hire a case manager to serve people in the Choice Neighborhood, which include Allendale, Ledbetter Heights, and West Edge. The Choice Neighborhood Implementation Grant is a HUD funded program that focuses on revitalization of these neighborhoods that includes new affordable housing, neighborhood improvements, and services. These services include workforce development, healthcare, and education. VOA is the lead agency focusing on delivering these services. Our case management staff will develop, in collaboration with the client, a comprehensive service plan with achievable goals. Case management provides advocacy in obtaining services both in-house and in the community. The person who fills this position has a strong working knowledge of how social service systems operate and possesses the empathy required to understand and relate to individuals who work within this field and the young people who participate in it. This is a full time position.


ESSENTIAL FUNCTIONS:

• Identify the needs of the client and family during the initial intake process.

• Complete initial assessment including identifying basic needs, work history, and achievable goals.

• Provide training in soft skills – how to answer the phone, life skills –transportation needs.

• Refer and assist with food stamps, childcare assistance programs, clothing, etc.

• Determine client's workforce needs – job readiness classes, create resume, and job placement.

• Initiate referrals with CN Partners to assist with educational opportunities, employment, and healthcare services.

• Work closely with Workforce Coordinator in identifying client progress in job readiness, job retention classes and help them focus on goals.

• Follow up with other CN Partners for progress reports on referred clients.

• Help client enroll in classes and complete financial aid packet.

• Coordinate care through home and office visits throughout the month. Weekly contacts: phone contact, emails, text message, zoom meetings, FACETIME, and office and home visits.

• Maintain all case notes, intakes, assessments, services entries, and updates in database as needed.

• Provide accurate, complete and timely data, and reports to program director as needed.

• Connect clients with appropriate behavioral health support.

• Referrals to community resources for service coordination residents

• Refer to the Financial Empowerment Center for education on banking.

• Meet weekly with CN staff to discuss client needs.

• Participate in required agency training.

• Attend CN meetings and all other CN activities necessary for meeting CN outcomes.

• Contact the program director for needed support and direction.

• Complete other assignments as directed by the Program Director.

REQUIREMENTS:

Ability to be sensitive and responsive to diversity, equity and inclusion; Demonstrate honesty and authenticity; Ability to set limits and boundaries that maintain the helping role and assist others with setting healthy boundaries; Ability to communicate effectively with CNI partners, co-workers, volunteers, and supervisors. The ideal candidate has worked with coordinating care. Medical experience preferred.

PREFERRED QUALIFICATIONS:

OTHER REQUIREMENTS:

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.