Case Manager - Physician Practice jobs in Monterey, CA

The person in the position of Practice Manager must be able to perform the duties described within as well as to meet the company’s qualifications regarding education, experience, patient service, attitude, language skills, meet physical requirements, possess mathematical and computer skills. He/she must be able to read and write and to use logical reasoning ability as well as to be able to follow the direction of upper management. The role of the Practice Manager is also one of Practice Administrator Designee where this individual acts as the Practice Administrator in the event the appointed Practice Administrator cannot be present.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Employees of Montage Medical Group are expected to uphold the Montage Values and Service Standards. Montage Medical Group employees find joy in caring for those we service, are dedicated to coordinating care across all settings, take ownership, collaborate to deliver the highest quality care and are entrusted to serve our community with respect.

For the employee to execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee performing this position is expected to hold a High School diploma and have at least two years Medical (or related) Office Management and supervising experience (e.g., management in a health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. Bachelors Degree, PCMH CCE and CPPM is required. S/he is expected to have some experience with medical terminology and understanding of medical insurance process. S/he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Medicare Advantage, Workers’ Compensation and self-paying patients, etc.

The employee performing this position is expected to respond courteously, sympathetically and maturely to patient needs. S/he must be detail oriented, well organized and computer literate (i.e., be familiar with a multiline phone system, PC and basic software, such as Microsoft Windows, Excel, Microsoft Word, etc.). The employee must become a superuser on the practice’s electronic medical record, Epic. The employee performing this position is expected to be able to work under pressure and in stressful situations and must be able to work quickly when business conditions warrant.

The employee performing this position is expected to be neat and professional in appearance regarding clothing, hair, make-up and personal hygiene. This position requires the employee to wear professional office attire.

The employee performing this position is expected to have superior patient service, speaking skills and a professional attitude. One of Montage Medical Group’s core values is we are a “Patient-Centered” practice. High patient satisfaction and whole-person care are of critical importance and all employees must strive to achieve 100% patient satisfaction and quality outcomes for all patients. All communications to co-workers, patients and clients must be courteous (e.g., “Mr. Smith, the Medical Assistant will show you to one of the exam rooms now.”) The employee performing this position is expected to be able to speak clearly and effectively communicate with patients and co-workers. The employee must respect, understand and observe the importance of patient confidentiality. He/she is expected to abide by the company’s HIPAA privacy policy.

The employee performing this position is expected to have the ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The employee performing this position is expected to be able to compile information and to be able to put information into a legible, hand-written format such as composing a hand-written note and/or to put into word processing on a computer. S/he must have the ability to read and comprehend written documentation at a minimum of a High School level and possess the ability to read medical letters, reports and results at a basic level. S/he must be able to interpret documents such as, safety rules, operating and maintenance instructions, and procedure manuals. The employee performing this position is expected to possess the ability to write routine notes, e-mail (and Epic InBasket) messages, reports and correspondence using proper grammar and spelling.

The employee performing this position is expected to possess the ability to use effectively and efficiently a computer and related business and medical software. S/he must be able to use typical business equipment, such as computer, fax machine, photocopier, adding machine, business telephone, voicemail, and e-mail. Errors are expected to be kept to a minimum.

The employee performing this position is expected to possess the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. S/he must be able to deal with problems involving several concrete variables in standardized situations. S/he must be able to ask questions when unsure of any portion of the requirements of the position or job duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duty of this job, the employee is occasionally exposed to moving mechanical parts (medical and office equipment), risk of working with blood borne pathogens, and risk of radiation (from office equipment such as computer monitors). The noise level in the work environment is usually moderate. This environment is stressful and high pressure. Individuals must enjoy working in such environments and be willing to adapt the pace of their work and output to the patient volumes and tasks of the office.