Case Manager, Sr. coordinates the overall interdisciplinary plan of care for patients, from admission to discharge. Monitors care and acts as a liaison between patient/family, healthcare personnel, and insurers. Being a Case Manager, Sr. evaluates the needs of the patient, the resources available, and recommends and facilitates the plan for the best outcome. Develops a discharge plan that provides the best available resources to meet ongoing patient needs and that encourages compliance with medical advice. Additionally, Case Manager, Sr. identifies patient care issues and suggests revisions to or new clinical pathways to improve quality of care. May also be responsible for conducting utilization reviews. Typically requires a bachelor's degree of Nursing. Typically reports to a head of a department/unit. Requires Registered Nurse (RN). The Case Manager, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Case Manager, Sr. typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
POSITION SUMMARY:
Under the supervision of the project manager, provides services and support to clients and their families to resolve family, social and environmental problems which interfere with participation in viral hepatitis treatment, vocational training, employment and other needed services. Makes referrals to outside agencies; coordinates linkage to care and continuity of care. Serves as a clinical resource in a specialty area. Coordinates improvement in departmental unit and the organizational system to benefit patient care/outcomes. Provides administrative leadership in the absence of the Director of Case Management and Manager of Case Management. Provides clinical oversight and consultation.
Job Duties:
COMPETENCIES:
Education: Bachelor’s Degree in human services or a related field. Minimum five (5) years relevant experience required.
Knowledge: Strong knowledge of viral hepatitis and HIV disease and management, knowledge of common barriers to care, associated medical and psychosocial problems, and the details of a typical course of viral hepatitis and HIV treatment; knowledge of family systems and parenting skills; knowledge of addiction and varied resources to support engagement and retention in viral hepatitis care, ability to facilitate client support groups, knowledge of medical insurance systems and referral management.
Additional Qualities: Analytical ability to assess client needs, develop associated care plans and provide effective support; good verbal and written communication skills to exchange information and interact effectively with clients and their families, other service providers, community audiences, etc.; excellent presentation skills and organizational skills; Ability to facilitate effective work relationships across agencies.
Empathetic and nonjudgmental; energetic and able to work with high level of independence; high comfort level in the East Baltimore community; willingness to attend Hep C and HIV community testing events, health fairs, educational events to raise awareness, promote health literacy and maximize opportunities for tight linkage to care.
Required Licensure, Certification, Etc.: None
Work Experience: A minimum of five (5) years full-time experience in a human services setting (may include internship experience).
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