Case Manager, Sr. jobs in Florence, SC

Description:

Review, research, assess, manage and resolve product-related cases in a timely and efficient manner

Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management

Provide customers with company's position based on facts and gathered information from all involved parties

Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty.

Accurately capture and document customer information to capture the Voice of the Customer and ensure all coding is accurate and in compliance with requirements

Top Skills Details:

customer support,customer care,technical support

Additional Skills & Qualifications:

Required Skills:

Excellent communication (verbal and written) skills

Proficient in computer systems such as Salesforce and Microsoft Applications (Word, Excel, PowerPoint)

Desired Skills:

Powersports technical/mechanical aptitude is a plus

Knowledge of dealer sales and service operations

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.