Cash Management Service Manager is responsible for the ongoing service of cash management programs for business banking clients. Oversees development and implementation of custom plans to meet client's cash management requirements. Being a Cash Management Service Manager acts as a liaison between client companies, service representatives, account management and sales, providing technical support as needed. Makes recommendations on technical aspects of cash management service plan design. Additionally, Cash Management Service Manager may require a bachelor's degree. Typically reports to a head of a unit/department. The Cash Management Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Cash Management Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
POSITION DESCRIPTION:
The Cash Management Support Analyst II will be dedicated to assisting in the promotion of providing a superior customer experience at every interaction, assist in increasing cash management product penetration within current client base, support the cash management product implementation ensuring services are set up correctly, validate all documentation including legal agreements and risk assessments for completeness, and ensure customer billing is correctly reflected.
GENERAL DESCIPRTION OF DUTIES:
DIGITAL LITERACY:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills
LIST OF POSITIONS SUPERVISED: None
EDUCATION REQUIRED: A two-year college degree or completion of a specialized course of study at a business or trade school.
EXPERIENCE REQUIRED: One to two years of similar or related experience. Exceptional customer service experience. Ability to communicate clearly and professionally Proficiency in related bank regulations, specifically Regulation E, BSA, NACHA Operating Rules and Visa rules and regulations is helpful. Must possess and maintain knowledge of and expertise in utilizing technology and software applications. Familiarity with report creation, management reporting and control reports.
MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities.
*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
GSB is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
GSB participates in E-Verify.
EOE/AA/M/F/D/V
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