Cash Management Service Representative jobs in Harrisburg, PA

Stoic Management Group is aggressively searching for a confident communications expert to join our Harrisburg-based team as a Client Service Representative. The Client Service Representative is an integral, front-line position that works directly with our clientele and guides them through our products and services to fulfill their customer acquisition needs.

The Client Service Representative works cross-functionally with clientele and internal departments to ensure swift implementation of the appropriate services. This dynamic position is also responsible for building quality relationships with new and existing clients, provides detailed information regarding available services, and assists in the enrollment, ordering, and set up process.

Client Service Representative Responsibilities:

• Build trust and develop relationships with prospective clients and maintain high-quality relationships with our existing clientele base
• Understand the client’s unique needs and goals to craft and deliver quality service recommendations to ensure their satisfaction and success with our products
• Oversee the lifecycle and all aspects of the client experience from making initial contact to presenting the service solution and closing the sale
• Proactively identify, address and solve client concerns and complaints to uncover growth opportunities, reduce client churn, and drive performance metrics
• Act as an advocate for assigned clientele to ensure they are receiving superior client support and service
• Exceed client retention targets by providing exceptional client support and handling complaints, questions, and concerns with the utmost professionalism and expediency
• Establish and maintain a comprehensive working knowledge of Stoic Management’s products and services

Client Service Representative Requirements:

• Bachelor’s degree is highly preferred - A business-oriented major is a strong plus
• Experience in client services, customer service/customer support, or sales is required
• Exceptional communication skills which includes written, verbal and presentation
• Persistent and tenacious attitude towards solving complex problems and providing superior service
• Enthusiasm to work in a fast-paced, team-oriented environment as part of a growing organization

Job Type: Full-time

Pay: $46,000.00 - $56,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Harrisburg, PA: Relocate before starting work (Required)

Work Location: In person