Cash Management Service Representative is responsible for providing cash management services to existing and potential business banking clients. Assists clients in various cash management programs while ensuring sufficient balance in the cash flows. Being a Cash Management Service Representative responds to and provides fixes for client issues and questions surrounding relevant products and/or services. Guides clients through onboarding, documentation, and implementation. Additionally, Cash Management Service Representative elevates important or complex inquiries to the appropriate manager, supervisor, or team to ensure they are resolved appropriately. May require a bachelor's degree. Typically reports to a supervisor or manager. The Cash Management Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Cash Management Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
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Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join us!
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What success looks like in this role:
Onsite in Groton, CT
* Provides point of contact for Configuration Mgmt, Hardware and Software process related questions or issues and facilitates process related meetings such as Weekly Asset & Configuration Mgmt meeting (weely/monthly). * Ensures contractual service support requirements are understood and managed. * Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. * Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement. * Presents operational and service level reports and explains service level support available to internal or external customers for client supported. * Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness. * Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed. * Reviews incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines * Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations * Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues related to Configuration, Hardware Asset and Software Asset compliance, integrations, and Discovery* Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately
* Provides point of contact for Configuration Mgmt, Hardware and Software process related questions or issues and facilitates process related meetings such as Weekly Asset & Configuration Mgmt meeting (weely/monthly). * Ensures contractual service support requirements are understood and managed. * Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. * Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement. * Presents operational and service level reports and explains service level support available to internal or external customers for client supported. * Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness. * Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed. * Reviews incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines * Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations * Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues related to Configuration, Hardware Asset and Software Asset compliance, integrations, and Discovery* Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately. Foster quality through daily cadence review of Config, Asset and Software Dashboards.
You will be successful in this role if you have:
* Bachelor's Degree and a minimum of 5 years of relevant experience or equivalent combination of education and work experience. * Solid understanding of ITIL V3 processes and principals. * Solid verbal and written communication skills. * Solid ability to create and document processes.
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0 Cash Management Service Representative jobs found in Norwich, CT area