Cash Management Service Representative is responsible for providing cash management services to existing and potential business banking clients. Assists clients in various cash management programs while ensuring sufficient balance in the cash flows. Being a Cash Management Service Representative responds to and provides fixes for client issues and questions surrounding relevant products and/or services. Guides clients through onboarding, documentation, and implementation. Additionally, Cash Management Service Representative elevates important or complex inquiries to the appropriate manager, supervisor, or team to ensure they are resolved appropriately. May require a bachelor's degree. Typically reports to a supervisor or manager. The Cash Management Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Cash Management Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Surgical Service Representative acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team.
This poosition drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, light, tables, video technology, warming cabinets, System 1e) in a high stress healthcare environment.
Also provide superior Customer service by pro-actively interacting and communicating with Customers on a daily basis, and utilizes technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience.
Promotes STERIS growth through identifying and recommending products and services to Customers
What You Will Do
This includes : disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting / calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (.
schematics, diagrams, technical manuals, .
Perform site visits for small projects and coordinate activities with project managers and / or installers.
maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization.
Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work.
Pro-actively respond to and resolve Customer problems / issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded.
Recommend product enhancements based on knowledge of the Customers equipment applications and processes. Actively seek continuing education opportunities.
Increase company growth through identifying sales opportunities, and recommending STERIS products / services to Customers.
Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures.
These may include OR Protocol and Sterile Field guidelines.
Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.
What You Will Need
Preferred Experience
WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services.
STERIS is a $5 billion, publicly traded (NYSE : STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
Last updated : 2024-04-23
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