Cash Management Service Supervisor jobs in Long Beach, CA

Your Role

The Blue Shield Promise Social Services team is looking for a leader with Medi-Cal experience who can help facilitate the integration of social and behavioral needs care into overall healthcare to support members holistically. The Supervisor, Social Services Management, will report to the Manager, Social Services Management. In this role you will provide leadership, direction and are responsible for daily operations of the social services representative team. This team supports members with social service needs, navigates the health care system for linkages with healthcare providers, community resources, and administering social service assessments. The team also supports with triaging incoming social service Medi-Cal referrals and works in collaboration with the social services team. The supervisor oversees social services representatives serving members in both Los Angeles and San Diego County. The social services supervisor ensures all elements of the operations are in compliance with health plan and regulatory requirements as applicable to membership product lines and program benefits with special attention to the health and welfare of the members served. This position requires experience that focus on social service triaging, assessment, resource coordination, and managing Medi-Cal referrals. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Be responsible for routine operations and people management functions
• Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
• Consult and make recommendations to management on operational issues
• Use concepts and abilities to manage processes and operations, including procedural changes and workload management
• Apply policies and procedures within social services operations
• Organize department workload and establish work standards to promote efficiency and productivity
• Act as a role model in demonstrating the customer service standards of the organization
• Run productivity reports monthly to maintain compliance
• Recognize and analyze the implications of new situations and develop workable solutions to maintain productivity and morale
• Other duties as assigned

Your Knowledge and Experience

• Requires a High School diploma or equivalent; Bachelor’s Degree in Social Work or equivalent preferred
• Minimum of 5 years prior relevant experience: working with manage care plan and Medi-Cal population 
• Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training
• Knowledge of governmental and private organizations, resources in the community, laws, regulations, and policies
• Excellent communication skills both orally and in writing with all levels of the BSC staff, members, internal and external stakeholders
• Ability to express ideas clearly and concisely and to play and execute work effectively
• Understand basic supervisory/management approaches such as work scheduling, prioritizing, coaching and process execution

Pay Range:

The pay range for this role is: $ 65890.00 to $ 98890.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

About the Company:
Blue Shield of California