Casino Shift Manager Assistant assists the shift manager with casino activities during an assigned shift. Coordinates casino gaming operations activities with departments to ensure total customer satisfaction and operational efficiency. Being a Casino Shift Manager Assistant ensures compliance with federal and state gaming regulations. Maintains visual presence on casino floor. Additionally, Casino Shift Manager Assistant enforces corrective action against individuals caught cheating. May require a high school diploma or its equivalent. Typically reports to a manager. The Casino Shift Manager Assistant supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Casino Shift Manager Assistant typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
The Role:
The Casino Operations Assistant provides support for all aspects of the Catalina Casino’s daily and special event operation, including but not limited to tour guiding, technical assistance, stage management, guest control, concierge service, box office operation, concessions operation and sales, and janitorial.
Responsibilities:
Execute casino opening and closing duties, as assigned
Operate box office
Operate lighting, sound, and projection equipment
Operate casino elevator
Operate concessions
Monitor guest flow during general admission
Monitor doors during Special Events
Answer guest questions and assist as needed
Maintain Casino cleanliness and ensure it is “show ready”
Perform janitorial and housekeeping tasks, as assigned
Provide coverage for rest and meal breaks for various positions throughout the Casino.
Other duties as assigned.
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Education and Experience:
Must be a minimum of 18 years of age
High School Diploma or GED;
Hold a valid California Driver’s License with a satisfactory driving record maintained throughout employment.
Ability To:
Ability to speak in front of groups and individuals publicly
Ability to multi-task in a changing environment
Safely and effectively use, operate, and maintain equipment and tools.
Ability to work a flexible schedule to include weekends and holidays as needed
Able to count money, make change, and bank deposits as needed
Independently organize work, set priorities, meet deadlines, and follow up on assignments.
Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.
Maintain records and files on work performed.
Use English effectively to communicate in person, over the telephone, and in writing.
Ability to follow directions, and efficiently coordinate functions with other teams to meet daily deadlines
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Must possess:
Strength, stamina, and mobility to perform medium physical work over the course of an 8 hour shift.
Vision to read printed materials and a computer screen and to distinguish colors.
Hearing and speech to communicate in person and over the telephone. English/Spanish bilingual preferred.
Walk, climb, and descend stairs and traverse over uneven surfaces frequently in operational areas to perform assigned tasks.
Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and to operate tools and equipment.
Ability to frequently bend, stoop, kneel, reach, and inspect.
Ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds or heavier weights with assistance and/or the use of proper equipment.
Ability to handle stressful situations with guests and/or staff.
Environmental Elements:
Work in both indoor and outdoor environments with moderate to loud noise levels.
May work in controlled temperature conditions, cold and hot temperatures, or inclement weather conditions.
Work near moving equipment and mechanical parts.
Exposure to chemicals, mechanical and electrical hazards, and hazardous physical substances and fumes.
Interact with individuals in interpreting and enforcing rules, policies, and procedures.
Working Conditions:
May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.
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