Casino Shift Manager Assistant assists the shift manager with casino activities during an assigned shift. Coordinates casino gaming operations activities with departments to ensure total customer satisfaction and operational efficiency. Being a Casino Shift Manager Assistant ensures compliance with federal and state gaming regulations. Maintains visual presence on casino floor. Additionally, Casino Shift Manager Assistant enforces corrective action against individuals caught cheating. May require a high school diploma or its equivalent. Typically reports to a manager. The Casino Shift Manager Assistant supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Casino Shift Manager Assistant typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
SHIFT : 4 : 30 PM - 1 : 00 AM
Shifts can vary based on needs.
Job Overview :
It is the primary responsibility of the Casino Concierge to assist in the creation of guest loyalty by providing unparalleled guest service while enthusiastically promoting the Wind Creek Rewards program.
This position will ensure the delivery and execution of service excellence to internal and external guests and foster a culture that is passionate about delivering world-class guest service.
All duties are performed in accordance with the departmental and property policies, practices, and procedures, as well as within the framework and intent of the Purpose.
Purpose :
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System :
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.
The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities :
Last updated : 2024-03-22
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