Casino Shift Manager oversees the casino activities during an assigned shift. Coordinates with departments to ensure total customer satisfaction and operational efficiency. Being a Casino Shift Manager ensures compliance with federal and state gaming regulations. Maintains visual presence on casino floor. Additionally, Casino Shift Manager enforces corrective action against individuals caught cheating. May require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Casino Shift Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Casino Shift Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
SUMMARY:
The Manager on Duty (MOD) is responsible for the leadership, management and supervision of all aspects of casino operations in the absence of management; The MOD is empowered to ensure that the highest standards of customer service and hospitality are maintained and delivered through direct communication and interaction with customers/guests and employees. The Manager on Duty assumes responsibility for regulatory and policy compliance, supervision, and relations of the various departments and their employees. The Manager on Duty displays the highest degree of professionalism, judgment, and decision making in all customer and employee interactions.
DUTIES:
Adhere to Casino standards of excellence in guest service and confidentiality. Must ensure all functions, activities, and duties are completed. Manage and resolve guest problems or complaints directly. Report and document any observed or known safety hazard, conditions or unsafe practices and procedures. Perform other job-related duties as directed.
SUPERVISORY CONTROLS:
Exercise full range of supervisory duties, defining and delegating responsibilities and authorities as appropriate. Oversees floor personnel. Delegates duties to casino employees.
KNOWLEDGE, SKILLS AND ABILITIES:
The Manager on Duty shall have a minimum of at least three (3) years of management or supervisory experience related to guest services/operations and shall possess and demonstrate the following:
EXPERIENCE:
Minimum: 5 years experience with casinos.
Must have: at least 2 years experience in a supervisory role.
EDUCATION:
Minimum: High school.
Preferred: Bachelors Degree.
Or Equivalent combination of education and leadership experience.
REQUIRED QUALIFICATIONS:
No felony convictions.
Must submit to and pass an alcohol, drug screen and background check.
Must be able to obtain a gaming license by the Apache Gaming Commission.
Strong computer and software literacy in MS Office Software.
Strong written and oral communications skills.
Must posses a valid and current driver’s license
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements: regularly required to stand, walk; climb or balance; and stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Will be exposed to fumes or airborne particles, including second-hand environmental smoke. Will be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level varies from light to moderate.
RATE OF PAY IS BASED UPON EXPERIENCE'
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Work Location:
Work Remotely
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
Experience level:
Shift:
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Education:
Experience:
Work Location: In person
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