Casino Shift Manager jobs in Olympia, WA

Casino Shift Manager oversees the casino activities during an assigned shift. Coordinates with departments to ensure total customer satisfaction and operational efficiency. Being a Casino Shift Manager ensures compliance with federal and state gaming regulations. Maintains visual presence on casino floor. Additionally, Casino Shift Manager enforces corrective action against individuals caught cheating. May require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Casino Shift Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Casino Shift Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Casino Host
  • QUINAULT BEACH RESORT AND CASINO
  • Ocean Shores, WA OTHER
  • Job Details

    Job Location:    QBRC - Ocean Shores, WA
    Position Type:    Full Time
    Education Level:    High School
    Salary Range:    $42,786.00 - $54,552.00 Salary
    Travel Percentage:    None
    Job Shift:    Any
    Job Category:    Executive

    Description

    SALARY: DOE

    JOB PURPOSE:

    The Casino Host will maintain and expand a portfolio of preferred casino guests by leveraging casino amenities, promotions, VIP events, player habits, special occasions, etc to encourage increased trip frequency and brand loyalty.

    ESSENTIAL JOB FUNCTIONS:

    • Provide and delivery excellent customer service for all internal and external customers at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of Quinault Beach Resort and Casino. Develop solutions for customer concerns and continually focus on customer service.
    • Develop and maintain superior relationships with guests by equal utilization of professionalism, personality, diligence and consistency.
    • Seek new and targeted players to inform them of the benefits of all player development programs.
    • Maintain high levels of guest service, professionalism, confidentiality, and discretion in all communication to and about guests.
    • Be responsible for flawlessly booking all guest trip accommodations i.e. special events reservations, restaurant reservation, shows, hotel, transfportation, special amenities, etc.
    • Leverage property amenities/marketing programs to targeted players to drive loyalty and annual revenue.
    • Sell and promote to guests all pertinent offers, property amenities, special events and promotions that may result in a visit to the property.
    • Ensure proactive and ongoing communications with target guests through outbound phone, face to face meetings, emails and letters.
    • Track and monitor guest feedback and participation on an on-going basis to determine program effectiveness.
    • Maintain or exceed sales goals, coordinate complimentary amenities, socialize with assigned guests at events on and off property and arrange special requests using established criteria.
    • Assist in the creation of on and off property player development events.
    • Works with existing customers to increase trip frequency and develop more profitable patrons.
    • Continuously serves as a customer listening post, ensuring that all customer feedback is properly recorded and forwarded to the appropriate manager to ensure that all service and marketing programs are functioning as designed.
    • Protect the assets of Quinault Beach Resort & Casino
    • Attend and complete additional training as necessary to perform the job.
    • Adhere to all Quinault Beach Resort and Casino Policies and Procedures and Department Standard Operating Procedures.
    • Maintain strict department security, confidentiality, and quality to meet professional standards of the department.
    • The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

    PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

    • While performing these job duties, the employee is regularly required to:
    • Frequently walk, sit, use hands to finger, handle, feel, reach with hands and arms, talk and hear.
    • Occasionally stand, stoop, kneel, crouch, crawl, and lift and/or move up to twenty-five (25) pounds.
    • Work is generally performed in a casino setting with a higher noise level and where cigarette smoke is prevalent. Evening and/or weekend work is frequently required. There is frequent interaction with the employees and patrons. Travel may be required for training, meetings, conferences, presentations, and other events.
    • Work environment is NOT smoke, noise, or dust free.

    WORKING CONDITIONS:

    Smoking, drinking, stress, coarse language, etc

    Note: The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

    Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Director. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Director, the Essential Functions of the job involved in the request.

    Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an employment relationship and one of primary functional expectations.

    Qualifications


    Required:

    • High School Diploma and/or GED required.
    • One (1) year Casino Host experience OR one (1) year of successful completion of the QBRC Casino Host Trainee position.
    • One (1) year of experience with Casino Marketplace or similar casino tracking software.
    • Working knowledge of Microsoft Software Programs.
    • Current casino player list of at least 50 people.
    • Ability to build and maintain positive relations with a customer database.
    • Detail oriented with the ability to make analytical return on investement (ROI) decisions based on customer gaming activity.
    • Ability to define problems, collect data, establish facts, deductively reason and draw valid conclusions.
    • Ability to interpret an extensive variety of technical instructions in mathematical, written and/or diagram form and assimilate abstract and concrete variables.
    • Ability to communicate effectively with the public and other employees. Read, write and speak English fluently.
    • Ability to meet strict deadlines as required.
    • Constant attention to detail.

    Preferred:

    • Bachelors of Arts Degree in Business Administration, Finance, or Marketing preferred.
    • Complete understanding of brand positioning and loyalty, database research, strategic new market development, and marketing segmentation techniques.
    • 2-3 years casino host experience at medium to large casino property with resort destination amenities.
    • Current casino player list of 100 or more people at or above $500 ADT.
    • Multiple casino property experience.
    • Tribal Gaming experience.
    • Asian or Asian Background with Chinese Language skills.

    LICENSE REQUIREMENTS:

    • Washington State Gaming and Quinault Tribal Licenses.
    • Valid Washington State Drivers License.
  • 5 Days Ago

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F&B Manager
  • Lucky Eagle Casino
  • Rochester, WA FULL_TIME
  • Management reserves the right to change the essential duties of this position description from time to time as necessary. This position can be considered for an alternate work location for no more tha...
  • Just Posted

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Accounting Manager
  • Lucky Eagle Casino
  • Rochester, WA FULL_TIME
  • Management reserves the right to change the essential duties of this position description from time to time as necessary. This position can be considered for an alternate work location for no more tha...
  • 14 Days Ago

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Financial Planning & Analysis Manager
  • Nisqually Red Wind Casino
  • Olympia, WA FULL_TIME
  • DescriptionBenefits of Working at Nisqually Red Wind Casino Include:FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)FREE Short-Term ...
  • 19 Days Ago

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IT Systems Manager
  • Nisqually Red Wind Casino
  • Olympia, WA FULL_TIME
  • DescriptionBenefits of Working at Nisqually Red Wind Casino Include:FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)FREE Short-Term ...
  • Just Posted

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Revenue Audit Manager
  • Nisqually Red Wind Casino
  • Olympia, WA FULL_TIME
  • DescriptionBenefits of Working at Nisqually Red Wind Casino Include:FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)FREE Short-Term ...
  • 4 Days Ago

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0 Casino Shift Manager jobs found in Olympia, WA area

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Player Development Manager
  • Little Creek Casino Resort
  • Shelton, WA
  • Job Type Full-time Description Ready to lead our team to new heights in guest satisfaction and engagement? As our Player...
  • 3/28/2024 12:00:00 AM

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Security Officer
  • SITE INC
  • Shelton, WA
  • Job Details Job Location Lucky Dog Casino - Shelton, WA Job Shift Any Description SUMMARY The Security Officer ensures t...
  • 3/28/2024 12:00:00 AM

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Line Cook I - Team Member Dining Room
  • Nisqually Red Wind Casino
  • Olympia, WA
  • $1000 HIRING BONUS Line Cook I - Team Member Dining Room Benefits of Working at Nisqually Red Wind Casino Include : FREE...
  • 3/27/2024 12:00:00 AM

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Cafe Manager
  • Medicine Creek Enterprise Corporation
  • Olympia, WA
  • Job Description Job Description Cafe Manager (Medicine Creek Café) Reports to: General Manager (Nisqually Markets) About...
  • 3/27/2024 12:00:00 AM

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Payroll Specialist
  • Little Creek Casino Resort
  • Shelton, WA
  • Job Type Full-time Description Join our team as a payroll specialist and play a pivotal role in ensuring accurate proces...
  • 3/27/2024 12:00:00 AM

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System Administrator
  • Pikemann LLC
  • Shelton, WA
  • IT Systems Administrator Permanent / Full Time Shelton WA (100% Onsite) This role offers: Medical, Dental, Vision Insura...
  • 3/26/2024 12:00:00 AM

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Vice President of People & Culture
  • Careerbuilder
  • Olympia, WA
  • Pledge for Success: We are dedicated in hiring outstanding individuals who share in our commitment and passion in servin...
  • 3/25/2024 12:00:00 AM

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Gaming Director
  • Nisqually Red Wind Casino
  • Olympia, WA
  • Benefits of Working at Nisqually Red Wind Casino Include : FREE Medical/Dental/Vision (Spouse and dependent coverage is ...
  • 3/24/2024 12:00:00 AM

Olympia is the capital of the U.S. state of Washington and the county seat of Thurston County. European settlers claimed the area in 1846, with the Treaty of Medicine Creek initiated in 1854, and the Treaty of Olympia initiated in January 1856. Olympia was incorporated as a town on January 28, 1859, and as a City in 1882. The population was 46,479 as of the 2010 census, making it the 24th largest city in the state. The city borders Lacey to the east and Tumwater to the south. Olympia is a cultural center of the southern Puget Sound region. Olympia is located 60 miles (100 km) southwest of Seat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Casino Shift Manager jobs
$77,960 to $141,672
Olympia, Washington area prices
were up 2.9% from a year ago

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