Casino Shift Manager jobs in Salem, OR

Casino Shift Manager oversees the casino activities during an assigned shift. Coordinates with departments to ensure total customer satisfaction and operational efficiency. Being a Casino Shift Manager ensures compliance with federal and state gaming regulations. Maintains visual presence on casino floor. Additionally, Casino Shift Manager enforces corrective action against individuals caught cheating. May require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Casino Shift Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Casino Shift Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Player Services Shift Supervisor
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR OTHER
  • Job Details

    Job Location:    Spirit Mountain Casino - Grand Ronde, OR
    Position Type:    Full Time
    Salary Range:    $21.22 - $29.06 Hourly
    Job Shift:    Swing

    Description

     

    POSITION DESCRIPTION

     

    TITLE:

    Shift Supervisor

    LAST UPDATED:

    November 30, 2022

    DIVISION:

    Marketing

    DEPARTMENT:

    Player Services

    REPORTS TO:

    Player Services Assistant Manager

    FLSA STATUS:

    Non-Exempt

    COMP LEVEL:

    9

     

     

    ________________________________________________________________

    Summary: Supervises, monitors, and coordinates Player Services activities during assigned shift.

    The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

    Essential Job Functions:

    • Supervises and directs the employees of the department; creates weekly work and break schedules; adjusts payroll regarding dual rate hours, absences, and attendance.
    • Interprets policy, monitors procedures, solves problems, and provides informational updates on promotions and changes in policy and procedure.
    • Enters new member bonuses; enters and creates point/promo adjustments and corrects mistakes with guest accounts.
    • Orders supplies, monitors inventory, and requisitions new stock.
    • Provides coverage for the front desk when required.
    • Attends meetings, creates and maintains reports and records.
    • Prepares departmental payroll and audits payroll information for accuracy.
    • Carries out duties, assignments, and projects as directed by the Manager.
    • Makes suggestions for improvements to work processes and implementing new programs to increase revenue and optimizing profits.
    • Makes recommendations for improving morale and reducing turnover.
    • Tracks employee attendance including FMLA.
    • Assists with the budgeting process.
    • Assists in updating Player Services Policy and Procedures and Standard Operating Procedures.
    • Trains employees on database system, soliciting new club membership & club operations.
    • Represents the Player Services department at Unemployment Hearings.
    • As a member of the leadership team, rewards, coaches and counsels Rep I and II employees.
    • Enters Pit Ratings for Gaming points and other Gaming venues manually as needed.
    • Tracks statistical data for promotional and redemptive giveaways.
    • Responsible for scheduling to ensure appropriate staffing levels are maintained according to business need, special events, holidays and promotions.
    • Issues comps to guests based on comp guidelines.
    • Oversees promotional giveaways such as, staffing, inventory control, kiosk functionality and restocking paper.
    • Responsible for restocking kiosk paper, reporting kiosk errors and communicating updates on kiosk functionality to the Manager as needed.

    Spirit Mountain Standards:

    • Delivers Spirit Mountain’s Spirit of Excellence (SOE) by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.
    • Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
    • Follows all Corporate and departmental safety policies and procedures.

    Supervisory Responsibilities:

    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws and in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.
    • Interviews, schedules, and trains employees.
    • Plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems for employees as well as guests.
    • Makes recommendations to the Assistant Manager, Manager, and Director for hiring and staff separations in accordance with company policy.
    • Ensures the hiring, training, promoting, assigning, disciplining and discharging of employees are in accordance with Tribal Law, including without limitation, the Tribal Employment Rights Ordinance (TERO).

    Required Knowledge of:

    • Principles, practices, and theories of marketing and promotion.
    • Effective communication strategies including direct mail promotions.
    • Practices, procedures, and processes related to Casino gaming operations.
    • Computer hardware and software applications.
    • Principles, practices, and methods of management and supervision.

    Required Skill in:

    • Executing marketing and promotional techniques and strategies
    • Interpreting and applying rules, regulations, policies, and procedures.
    • Operating computer hardware and software applications.
    • Communicating both orally and in writing.
    • Establishing and maintaining effective working relationships with others.

    Education, Experience, Licenses, Registrations, and Certifications:

    • Associate’s Degree in marketing, business, or a related field, and two (2) years guest service work experience with a minimum of one-year supervisory experience, and/or 3 years of Casino Marketing experience or equivalent combination of education, training, and experience.
    • High security gaming license issued by the Grand Ronde Gaming Commission.
    • Must be at least 21 years of age.
    • Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.

    Environmental Factors and Conditions/Physical Requirements:

    • Work is performed in an office and Casino work environment, occasionally exposed to tobacco smoke and loud noise.
    • Work is normally subject to standing, walking, bending, reaching, kneeling, and occasional lifting up to 40 pounds.
    • Frequent use of hands and fingers to grasp, handle, reach, and type.

    Equipment and Tools Utilized:

    • Equipment utilized includes personal computer, standard office equipment, telephone, audio/video equipment, two-way radio, and department vehicles.

    The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

     

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    Authorized Signature Date

     

    ______________________________________________________ ___________________

    Employee signature Date

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Qualifications


  • 4 Days Ago

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Slot Supervisor / Manager On Duty
  • Chinook Winds Casino Resort
  • Lincoln, OR FULL_TIME
  • Description: Position Summary Responsible for the supervision and completion of assigned tasks for Slot, Sports, and Keno operations in a timely and responsible manner. Responsible for providing daily...
  • 1 Month Ago

S
Database Marketing Manager
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR OTHER
  • Job Details Job Location: Spirit Mountain Casino - Grand Ronde, OR Position Type: Full Time Salary Range: $76,484.51 - $112,865.23 Salary Job Shift: Day Description POSITION DESCRIPTION TITLE: Databas...
  • 1 Month Ago

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Casino Beverage Waitstaff (Full-Time & Part-Time)
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR FULL_TIME|PART_TIME
  • Job Details Job Location: Spirit Mountain Casino - Grand Ronde, OR Position Type: Full Time Education Level: High School Salary Range: $14.58 Hourly Job Shift: Day Description POSITION DESCRIPTION TIT...
  • 13 Days Ago

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Shift Manager
  • V1 Restaurant Group, LLC
  • Keizer, OR FULL_TIME
  • A Firehouse Subs Shift Manager is someone who works well with others to ensure the total satisfaction of our guests. Our goal is to make our guest feel welcomed, while supplying them with the best hot...
  • 17 Days Ago

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Shift Manager
  • V1 Restaurant Group, LLC
  • McMinnville, OR FULL_TIME
  • A Firehouse Subs Shift Manager is someone who works well with others to ensure the total satisfaction of our guests. Our goal is to make our guest feel welcomed, while supplying them with the best hot...
  • 2 Months Ago

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0 Casino Shift Manager jobs found in Salem, OR area

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Primary Care Provider (MD/DO/PA/NP)
  • Northwest Human Services
  • Salem, OR
  • Primary Care Provider - (MD/DO/PA/NP) Site Location: Total Health Community Clinic - Medical | 180 Atwater St N, Monmout...
  • 3/18/2024 12:00:00 AM

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Property Condition Assessor, Solar Inspections REMOTE
  • CBRE
  • Salem, OR
  • Property Condition Assessor, Solar Inspections REMOTE Job ID 146727 Posted 08-Dec-2023 Service line GWS Segment Role typ...
  • 3/18/2024 12:00:00 AM

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Sr Lease Admin Analyst- Remote
  • CBRE
  • Salem, OR
  • Sr Lease Admin Analyst- Remote Job ID 149208 Posted 03-Jan-2024 Service line GWS Segment Role type Full-time Areas of In...
  • 3/18/2024 12:00:00 AM

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Remote Travel Counselor
  • American Express Global Business Travel
  • Salem, OR
  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an i...
  • 3/18/2024 12:00:00 AM

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Actor / Dancer / Cast Member
  • Shazam! The Magic Show
  • Newberg, OR
  • Job Description Job Description Join the cast and crew of Shazam! The Magic Show to get back on the road now. The 2022 t...
  • 3/15/2024 12:00:00 AM

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Audit Senior Manager
  • REDW
  • Salem, OR
  • REDW Advisors and CPAs, one of the Southwest’s 10 largest advisory and CPA firms, also recognized among INSIDE Public Ac...
  • 3/14/2024 12:00:00 AM

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Specialty Artist - MAC
  • Ulta Beauty, Inc.
  • Tualatin, OR
  • OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistr...
  • 3/14/2024 12:00:00 AM

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Ceramist: Dental Lab
  • Precision Dental Restoration
  • Salem, OR
  • Job Description Job Description Ceramist Precision Dental Restorations is looking for a capable ceramist to join our cer...
  • 3/14/2024 12:00:00 AM

Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857. Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Casino Shift Manager jobs
$74,008 to $134,489
Salem, Oregon area prices
were up 3.9% from a year ago

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