Catering Manager - Casino is responsible for operation and execution of the culinary aspects of events at the casino. Coordinates menus, supervises wait staff, and assists in staff training and approving payroll records. Being a Catering Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Catering Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Catering Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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• Deliver exceptional internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.• Responsible for maintaining close ties with targeted guests through personal contact on property.• Arranges accommodations and amenities (i.e., shows, hotel, restaurant and transportation).• Handles and resolves player problems.• Responsible for maintaining goodwill with all guests.• Ensures guests are aware of events and supports execution through attendance and follow-up.• Provides complimentaries according to established guidelines and sound business practices.• Complies with state and local regulatory requirements.• Builds relationships with target players through tracking systems.• Leverages property amenities/programs to targeted players.• Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines. • Uses proactive discretionary comping to encourage repeat patronage.• Collaborates with work-group and all support departments to ensure player satisfaction. • Works with team members to achieve common goals.• Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.• Maintains confidentially of all players accounts and company records and lists.• Performs other duties as assigned by management.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
0 Catering Manager - Casino jobs found in Gary, IN area