Catering Manager - Casino jobs in Monterey, CA

STRATEGIC PLANNING & PERFORMANCE REVIEW: Help create and maintain Catering marketing plans, action plans, goals and objectives which are both aggressive and attainable. Be aware of reports, including month-end statistics, forecasting and staffing guidelines. Analyze statistics and make reforecasting recommendations necessary to achieve accurate year-end projections.

SALES & MARKETING: Research and develop new accounts. Prepare and participate in site visits by adhering to the following tips for a successful presentation. Every event is different, so every site visit should be different.

• Communicate with client prior to the site to set expectations and present features of the property; highlighting strengths and opportunities. Create an agenda that is custom tailored to the planner’s needs.
• Ask planners for specific details; i.e.: type of event, expected number of attendees, estimated budget, preferred dates. Ensure adequate time is allotted to conduct the tour.
• Conduct client research to create a memorable experience.
• Share accurate floor plans. Ask for event diagram and program agenda, if available.
• Address F & B needs to ensure guest satisfaction. Collaborate with the Culinary team to develop menus and present tastings that ensure the client’s preferences are met.
• Coordinate with Event Technologies to share A/V capabilities.
• Train on-site team to ensure they possess in-depth knowledge of the property’s event space.
• Pre-set the room with the planner’s ideal lay-out and conduct the walk-through to mirror the event.
• Demonstrate in-depth knowledge of the competition to be able to communicate what sets our property apart.
• Ensure that the decision maker is onsite and review proposal before they leave to try and close the sale before they leave.

Actively participate in business review meetings to strategize plans that are designed to maximize revenue. Participate in community activities with emphasis on public relations and development of new client contacts, to increase current client base.

ACCOUNT MANAGEMENT: Responsible for all accounts in assigned market segment. Maintain those that are currently active and rebook them on subsequent occasions. Meet and exceed monthly booking goals. Direct internal servicing of group by obtaining and communicating accurate and total information on a timely basis. Coordinate and participate in group resume reviews and pre-cons/post-cons, as applicable.

BANQUET OPERATIONS: Assist in supporting the Banquet operation, maintaining Portola Hotel & Spa standards as it relates to quality and service. Ensure the integrity of all Accounting policies regarding cash and liquor controls. Ensure that the Banquet Department delivers what Catering has sold to the client.

COMMUNICATIONS: Communication should be accurate and timely. Use successful communication techniques to ensure staff and guests have a clear understanding of information. This should include an awareness of special needs. Conduct and facilitate effective meetings through established agendas, effective use of time and clear objectives. Prepare clear and concise correspondence, memos, letters, instructions and reports, following the correct format.

FINANCIAL RESPONSIBILITY: Contribute directly to the departmental profit through effective use of forecast data, proper scheduling, responding to business fluctuations. Control departmental profit potential through adherence to purchasing and requisition procedures, cash and credit policies and overall follow-up to issues that affect profit or loss. As a member of the management team, hold a shared responsibility for the financial success of the hotel.

OFFICE ADMINISTRATION: Assist in the accuracy/effectiveness of the file and trace systems. Have working knowledge of all office systems including paperwork and flow within the department and the communication it represents throughout the hotel. Ensure accurate and timely production of all BEO’s, thank you and solicitation letters.

SAFETY AND SECURITY: Be active in the management role of safety and security. Must be versed in all emergency, HAZCOM, OSHA and injury/accident reporting procedures. Implement steps to ensure the safety of the staff, guests and the owner’s investments, by being proficient at CPR, alcohol awareness, first aid and emergency procedures. Assist in obtaining successful results in internal control audits and insurance/fire inspections. Assist in monitoring the hotel controls according to Security, Human Resource and Accounting SOP’s.

ACTIVITY SUMMARY