Catering Manager plans, directs, and coordinates catered events for an establishment. Negotiates contracts, assists in the selection of menu items, schedules catering staff, arranges for facilities or equipment, and communicates customer needs to the appropriate personnel. Being a Catering Manager develops and maintains catering accounts by ensuring customer satisfaction before, during, and after the event. May require a bachelor's degree. Additionally, Catering Manager typically reports to a head of a unit/department. The Catering Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Catering Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Purpose of Position:
Daily interaction with client base, generate catering sales, manage all catering events, and manage all catering staff. Creates a vision and actionable plan for special and customized events.
Job Responsibilities and Duties:
• Maintain a well-organized catering facility, ensure proper controls are in place to protect all Table Mountain Casino property (BEO) Banquet Event Order; work closely with accounting to ensure timely payment and deposits for catering functions, while maintaining records of all charges/changes.
• Ensure food service is prepared and or delivered on time and in accordance with acceptable quality and quantity standards established, oversee all steps of service and event setup/breakdown, and work closely with all chefs.
• Correspond and oversee event/events set up, break down, and pay attention to client requests, including specific themes or colors and decorations.
• Actively manage off property catering events to ensure function exceeds the guest’s expectations.
• Offer and maintain an exciting banquet program with innovative menus; keep updated on new products and catering trends.
• Responsible for calculating and managing event and menu item costs. Assist in managing all Food and Beverage areas as needed or during catering down time.
• Responsible for the staffing, evaluating, recommending discipline and scheduling of all Catering Team Members.
• Attend or lead weekly BEO meeting and ensure accuracy in event planning and execution
• Periodically complete ROI on events to ensure % are all accurate with Labor, COG’s and Expenses
• Schedule team members to ensure appropriate coverage and service for events.
• Experiment with new trends in menu formats and selection offerings and update yearly
• Maintain punctuality in daily work times, appointments, and meetings.
• Oversee service of group functions once they are in house, available for precon and postcon events with contacts
• Communicate with each delivery guest the expected time of arrival.
• Deliver consistent quality in planning and execution of events.
• Respond to opportunities, issues, and concerns with a sense of urgency.
• Continuously provide employees with verbal recognition, direction, and support.
• Report all accidents and injuries in a timely manner.
• Take, place and prepare catering orders and teach others to do so effectively.
• Oversight of the sales process for catering and/or conference services.
• Keep work area neat and clean while following all safety and sanitation procedures.
• Maintain and improve service level resulting in increased customer satisfaction
• Perform other duties as assigned.
Education/Experience:
• Bachelor’s degree in Hospitality or Admin Business or related field is preferred.
• Five (5) years of experience in Catering Food and Beverage and guest service is required, preferably in a catering/banquet management capacity.
• Five (5) years of supervisory or management experience is required.
• ServSafe certification is required.
• Excellent interpersonal, guest service, leadership, communication (verbal & written), analytical, decision-making, computer literacy, and problem-solving skills are required.
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