Catering Sales Manager - Casino jobs in Honolulu, HI

Catering Sales Manager - Casino solicits, promotes, and facilitates new and repeat contracts of meetings, banquets, and catering events. Conducts marketing programs to achieve revenue and booking goals and to develop new markets. Being a Catering Sales Manager - Casino negotiates contracts. May require a bachelor's degree in area of specialty. Additionally, Catering Sales Manager - Casino typically reports to a head of a unit/department. The Catering Sales Manager - Casino manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Catering Sales Manager - Casino typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Catering Sales Manager
  • Turtle Bay Resort
  • Kahuku, HI FULL_TIME
  • About Us:
    At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

    Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

    Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

    Check out this video for more information on our great company!
    Location Description:

    Deeply rooted in the land, the history, and the layered richness of Oʻahu, at Turtle Bay you’ll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it. Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast.
    Overview:
    This is a full-service Sales and Coordination role. Individual would be responsible for the management of all aspects and functions in accordance with hotel standards. Coordination of logistical arrangements and details and acts as liaison between hotel and clients. Coordinates all levels of catering and social groups.

    REPORTS TO:
    Director of Sales and Events

    SUPERVISES:
    N/A

    WORK ENVIRONMENT:
    Catering and Conference Services offices, Banquet meeting rooms/any Hotel location designated for a group function or event, service areas of Hotel.
    Job involves working:
    • under variable temperature conditions (or extreme heat or cold).
    • under variable noise levels.
    • outdoors/indoors.
    • around fumes and/or odor hazards.
    • around dust and/or mite hazards. – asthma/allergies
    • around chemicals.

    KEY RELATIONSHIPS:
    Internal: All Hotel Departments not limited to Culinary & Stewarding, Housekeeping, Guest Services-Front Desk, Finance, Sales, and Marketing, Purchasing, Property Operations, Safety and Security, Administrative Offices, Banquet employees, F&B Outlets, Spa Luana, Tennis, Golf, Stables

    External:
    Hotel guests/visitors, Trade show/Exposition Company Set-up Personnel, Suppliers and Clientele.


    ESSENTIAL JOB FUNCTIONS

    • Maintains complete knowledge of and comply with all hotel and departmental policies/service procedures/standards.
    • Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day.
    • Maintains positive guest and employee relations at all times.
    • Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
    • Resolves guest complaints, ensuring guest satisfaction.
    • Maintains complete knowledge of:
      • Daily scheduled group functions, times, locations, amount of people and specified requirements.
      • Location of all Hotel function space and names of rooms.
      • Understand all styles of meeting and Banquet room settings.
      • Correct maintenance and use of office equipment software systems and the safety guidelines.

    DETAILED RESPONSIBILITIES
    A Catering Sales Manager is responsible for ensuring that clients special events are memorable and stress-free, creating a positive reputation for the resort as a premier special celebration and destination

    Sales & Program Management
    • Primary contact: Responsible for delivering client experiences from Initial Inquiry to Event execution.
    • Client Interaction: Meet with prospective clients to understand their needs and preferences, offering guidance on venue options, selecting menus, and services.
    • Sales and Negotiation: Responsible for selling venues, negotiating contracts, and ensuring that the client's expectations align with the offerings of the venue or service.
    • Venue Promotion: Catering sales managers promote the venue's facilities and services to attract clients looking for a place to host their special events.
    • Event Planning: They assist in all-inclusive design, planning and coordinating social and events, working closely with clients to ensure their vision is executed seamlessly.
    • Customer Service: Provide exceptional customer service by addressing inquiries, concerns, and special requests from clients throughout the planning process.
    • Budget Management: They help clients create and manage budgets, ensuring that their plans align with their financial constraints.
    • Marketing: Support in marketing efforts, such as branding, collateral, organizing discovery events with preferred partners and vendors.
    • Relationship Building: Developing and maintaining relationships with vendors, suppliers, and other industry professionals is crucial to ensure a smooth planning process.
    • Complete Event Planning: Collaborating with Client(s) to understand their vision, preferences, and requirements.
    • Budget Management: Creating and managing budgets, ensuring all expenses stay within the agreed-upon limits.
    • Vendor Coordination: Selecting and managing various vendors, such as caterers, florists, photographers, and entertainment providers.
    • Timeline Management: Creating timelines and schedules to ensure a smooth and well-executed event.
    • Guest Services: Providing exceptional customer service to the party and guests, including accommodations, transportation, and special requests.
    • Legal Compliance: Ensuring all necessary permits and licenses are obtained for events and adhering to local laws and regulations.
    • Communication: Serving as the primary point of contact for clients, addressing questions, concerns, and requests promptly.
    • Problem Solving: Handling any unexpected issues or emergencies that may arise during s, finding creative solutions to ensure a seamless event.
    • Team Coordination: Managing a team of event staff, including waitstaff, bartenders, and event assistants, to ensure efficient operations.
    • Decor and Design: Collaborating with Client(s) on decor and design elements, including themes, color schemes, and aesthetics.
    • Food and Beverage: Overseeing menu selection, food tastings, and bar services to meet the client preferences.
    • Marketing and Sales: Promoting the resort's venues and services, participating in sales efforts, and attracting potential clients.
    • Post-Event Evaluation: Conducting post-event evaluations with clients to gather feedback and improve future services.
    • Stay Current: Staying up to date with industry trends, destination trends, and best practices.


    Department Financial Management
    • Responsible for managing monthly program forecasts and expenses
    • Ensures billing is correct before sent to client and Accounting Team
    • Completes follow up correspondence to clients and vendors as needed
    • Skill to communicate information clearly and effectively in person, in writing, and on the phone with a variety of people including staff, faculty, students, parents and vendors


    • Banquet Event Orders & Resume
    • Produce proposals and contract agreements for any new stand-alone social catering events.
    • Interface with all stakeholders and clients to ensure satisfactory services are being provided
    • Creates Banquet Event Orders outlining daily set-up requirements according to departmental procedures and attach respective diagrams (prepare diagrams as needed).
    • Assigns banquet/meeting rooms set ups based on needs of clients, i.e., schoolroom, etc.
    • Monitors in house group activity, aiding as needed, such as organizing exhibit set up, promotional, community events, etc.
    • Develops client menus as well as organizes all other arrangements as they relate to social and corporate events.
    • Contracts outsourced services and manages the individual contracts and billing to client and vendor.


    • Function Space and Setup
    • Manager inspects the preset scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up rectify any deficiencies with respective departments.
    • Inspects final set-ups 1 hour prior to function to ensure setup is in alignment with client agreement before scheduled client walk through.
      • Meets group coordinator prior to function throughout event, make introduction and ensure that all arrangements are agreeable.
      • Coordinates group's requests for additions/changes to scheduled arrangements according to standards. promptly Communicates with relevant departments to ensure proper servicing of accounts.

    • Departmental Communication Expectations
    • Responds and sells to all telephone and walk-in inquires. Keeps abreast of all local organizations and their meeting plans.
    • Answers phones within 3 rings, using correct salutations and telephone etiquette.
    • Conducts planning site inspections
    • Contacts client and maintain effective communication throughout planning and while on site to ensure successful completion of program.
    • Communicates with Sales and Reservations, Guest Services-Front Office, in order to coordinate and monitor guest room blocks and special reservation needs.
    • Attends, and often leads, weekly Banquet Event Order and resume meetings to review group information with all operational departments.
    • Monitors 30-60-90-day guest room blocks per client contract and ensure attrition classes are upheld.
    • Social Catering Manager and Banquet Director/Manager to collaborate on objectives.

    • Internal Finance & Revenue
    • Negotiate and execute vendor agreements obtaining best possible pricing and concessions utilizing existing Master Service Agreements (when available
    • Prepare and submit for approval any purchase orders and invoices to be paid in the month for the month of services.
    • All Final BEOs and Banquet Checks to be reviewed by Catering Sales Manager
    • All group and catering files are reviewed before being turned over to accounting for final billing.
    • Resolve all discrepancies with Finance. Organizes all banquet events and order information according to standards.
    • All changes contain complete and accurate information and distributed prior to final billing deadline
    • Assists department with special projects and promotional, community or staff events.
    • Plans and conducts pre- and post-convention meetings with clients and respective departments.
    • Prepares and presents weekly, monthly, and annual revenue reports as required
    SECONDARY JOB FUNCTIONS
    • Attend designated meetings.
    • Guide administrative staff in distribution of written materials.
    • Effectively deal with guests and Employees (some of whom sill require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information) concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
    • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
    • Ability to manage a large staff and apply basic supervisory skills to plan, organize and direct employees.
    • Considerable skill in composing professional documents to effectively correspond with clients, in-house departments and third parties.
    • Ability to grasp, lift and/or carry, otherwise move goods weighing 20 lbs. Ability to work flexible schedules based on the needs of the customer and business demands, as well as being able to work the duration of the shift traveling throughout the hotel or remaining stationary for long periods of time. Ability to use various office equipment, including, but not limited to, typewriters, calculators, photocopier, and facsimile machines. Perform rotational MOD shifts
    • Serve our guests. Serve the other Turtle Bay Resort employees who serve our guests.
    • Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department.
    • Take personal responsibility to ensure the success of the team – the team succeeds because of your actions.
    • Always put the team objectives ahead of your personal agenda.
    • Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty.
    • Present yourself properly in the workplace at all times.
    • Other duties as requested by Director of Sales and Events
    STANDARD SPECIFICATIONS
    Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the applicant will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.
    A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
    This job description in no way states or implies that these are the only duties to be performed by the employees occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
    Qualifications:
    Essential:
    High school graduate or equivalent vocational training certificate, some college. 2 years’ experience as Catering/Conference Services Manager, preferably in a Resort/Conference style Hotel. Knowledge of accommodating guest room and meeting room capacities. Knowledge of all styles of room set-ups, standard equipment involved and proper handling of such. Knowledge of organizing set-up requirements from information on B.E.O.'s. Knowledge of staffing guidelines/requirements to set-up, turn and breakdown function spaces. Fluency in English both verbal and written. Provide legible communication. Compute basic arithmetic. Familiarity with cost controls.
    Ability to:
    • Multi-Task and shift priorities as required
    • Perform job functions with diligence, speed, and accuracy.
    • Prioritize and organize.
    • Be a clear thinker, remaining calm and resolving problems using good judgement.
    • Follow directions thoroughly.
    • Understand guest’s service needs.
    • Work cohesively with co-workers as part of a team.
    • Work with minimal supervision.
    • Maintain confidentiality of guest information and pertinent hotel data.
    • Ascertain departmental training needs and provide such training.
    • Direct performance of staff and follow up with corrections when needed.

    Desirable:
    Minimum of 2 years, experience in Resort or Services and Catering Manager role. Ability to suggestively sell. Ability to input and access information in the Delphi System Previous guest relations training.


    PHYSICAL ABILITIES

    Essential:
    • Exert physical effort in transporting shipments (25 pounds) to storage area.
    • Endure various physical movements throughout the work areas.
    • Reach 3 feet.
    • Remain in stationary/upright position for 8 hours throughout work shift.
    • Satisfactorily communicate with guests, management, and co-workers to their understanding.
    Compensation Range: The compensation for this position is $60,000.00/Yr. - $70,000.00/Yr. based on qualifications and experience.
  • 1 Month Ago

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Catering Manager
  • TMCC LLC
  • Kailua, HI FULL_TIME
  • TMCC LLC in Kalihi & Kailua, HI is looking for a Catering Manager to join our strong, 7 person team. Our ideal candidate is self-driven, motivated, and hard-working. Must have catering, food service a...
  • 5 Days Ago

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Senior Catering Sales Manager - Hawaii International Convention Center
  • Compass Group
  • Honolulu, HI FULL_TIME
  • Levy Sector Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. A...
  • 3 Days Ago

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Senior Catering Sales Manager - Hawaii International Convention Center
  • Compass Group Careers
  • Honolulu, HI FULL_TIME
  • Levy Sector Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. A...
  • 6 Days Ago

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TERRITORY SALES MANAGER
  • S & K SALES CO
  • Kapolei, HI FULL_TIME
  • Territory Manager is responsible for selling and merchandising of products in designated stores assigned to their territory. Help build displays and help with store resets. Full Time, Salary Position....
  • 22 Days Ago

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TERRITORY SALES MANAGER
  • S & K SALES CO
  • Kahului, HI FULL_TIME
  • Territory Manager is responsible for selling and merchandising of products in designated stores assigned to their territory. Help build displays and help with store resets. Full Time, Salary Position....
  • 23 Days Ago

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LINE COOK PT
  • Springboard Hospitality
  • Honolulu, HI
  • Job Details Job Location White Sands Hotel - Honolulu, HI Salary Range $18.00 - $18.00 Hourly Description About our comp...
  • 3/28/2024 12:00:00 AM

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Sr Catering & Convention Manager, $92,800-$124,400
  • Aulani A Disney Resort & Spa
  • Kapolei, HI
  • Aulani, a Disney Resort & Spas Catering and Convention Services Team provides professional event planning services to cr...
  • 3/28/2024 12:00:00 AM

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Fashion Consultant, FAC in Residence
  • HBC Company Inc
  • Honolulu, HI
  • Who We Are Fifth Avenue Club In Residence is an innovative new concept from Saks Fifth Avenue Stores. Embedded in luxury...
  • 3/27/2024 12:00:00 AM

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Remote Adventure Travel Coordinator
  • CSConsulting
  • Honolulu, HI
  • Remote Adventure Travel Coordinator Full-time/Part-time Entry Level Position An Adventure Travel Coordinator is responsi...
  • 3/26/2024 12:00:00 AM

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Sr Catering & Convention Manager, $92,800-$124,400
  • Aulani, A Disney Resort & Spa
  • Kapolei, HI
  • Aulani, a Disney Resort & Spas Catering and Convention Services Team provides professional event planning services to cr...
  • 3/26/2024 12:00:00 AM

Honolulu (/ˌhɒnəˈluːluː/; Hawaiian: [honoˈlulu]) is the capital and largest city of the U.S. state of Hawaiʻi. It is an unincorporated part of and the county seat of the City and County of Honolulu along the southeast coast of the island of Oʻahu.[a] The city is the main gateway to Hawaiʻi and a major portal into the United States. The city is also a major hub for international business, military defense, as well as famously being host to a diverse variety of east-west and Pacific culture, cuisine, and traditions. Honolulu is the most remote city of its size in the world and is the westernmost...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Catering Sales Manager - Casino jobs
$44,243 to $62,526
Honolulu, Hawaii area prices
were up 1.9% from a year ago