Catering Sales Manager - Casino jobs in Tacoma, WA

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary of $23.74/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
• Serve as meeting and event planning advocate and liaison.
• Handle all administrate duties required by the Catering Sales Manager to include, but not limited to proposals, contracts, BEOs and resumes.
• Assist in business generation by telemarketing; setting appointments and site visits; conducting cold calls and general inquires via email/phone.
• Verify on-site delivery of products and serves according to group plans/instructions.
• Record prospects and accounts.
• Organize account files, including master files, outstanding invoice file and post business file.
• Coordinate event signage.
• Maintain PM account ledger by keeping track of all open PM accounts.
• Ensure group planning and event system is updated and accurate.
• Advise client on the status of events and functions including items pending and action items.
• Utilize software for generation of necessary program documents to include but not limited to pass on reports, BEO’s, post event report and change logs. Coordinate changes as necessary.
• Ensure event knowledge by attending planning meetings and reviewing group resumes and banquet event orders prior to group arrival.
• Collaborate with Banquet staff to verify issues are identified and resolved.
• Attend planning visits, tie-down meetings and any internal meetings related to security, parking, or production.
• Proactively resolve potential event or room set issues.
• Utilize available resources to meet client request or resolve client issues.
• Verify that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
• Coordinate and communicate event details both verbally and in writing to the client and property operations.
• Uses personal judgement and expertise to enhance the client experience.
• Remains available to solve problems and/or suggest alternatives to previous arrangements.
• Send out all “thank you” letters to departing groups.
• Assist Catering Sales Manager with special projects.
• Create, maintains, and facilitates a positive work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Other duties as assigned.

WHAT YOU’LL BRING

• Ability to obtain a Class III B gaming license.
• 2 (two) year event coordination experience within a large multi-faceted food and beverage department. At least 2 (two) years’ experience working in a variety of capacities within a high-volume Banquet/Catering operation with 1 (one) year of fine dining service required.
• Must maintain a valid WA State Health Card/Food Handlers Permit.
• Must maintain a valid Liquor Service Permit.

HOW YOU’LL BE SUCCESSFUL

• Knowledge of BEO creation and interpretation skills.
• Knowledge of menu items, food preparation and presentation, presentation of wines and liquor, complete knowledge of all room set-ups, table set-ups, and catering procedures.
• Knowledge of POS.
• Knowledge of health & safety standards, and safety regulations as required.
• Skilled in using Microsoft Office Suite and applicable event software (Delphi, Opera, Synergy) applications.
• Skilled in excellent communication; both oral and written. Read, write, and speak English fluently.
• Skilled in exceptional organizational and time management.
• Ability to demonstrate personal accountability, requiring little or no immediate supervision.
• Ability to demonstrate extraordinary service focused phone and conversation etiquette.
• Ability to work well as a part of a team.
• Ability to efficiently achieve positive results in a high pressure, high volume, and fast-paced work environment.

WHAT TO EXPECT

• Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
• Genuine & Pride - As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality - Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.