Ceramics Engineer, Sr. jobs in Danbury, CT

Ceramics Engineer, Sr. develops manufacturing processes and equipment for converting ceramics into useful products. Tests various combinations of materials to create ceramics that that are durable and economical. Being a Ceramics Engineer, Sr. researches and selects the appropriate hand and power tools to be used in the production process. Tests finished ceramics to ensure quality, consistency, and durability standards have been met according to specifications. Additionally, Ceramics Engineer, Sr. requires a bachelor's degree. Typically reports to a supervisor or manager. To be a Ceramics Engineer, Sr. typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Sr. Solution Engineer
  • Syneos Health - USA
  • Bridgewater, CT FULL_TIME
  • Description

    Senior Solution Engineer

    This role will work closely with the Principal Solution Engineer, providing engineering and configuration support for the telephony systems used to support various business units; namely NICE inContact and its various integrations with related systems in the enterprise.

    Provides advanced Tier 3 technical support and assists with the coordination of resolutions provided by the vendor support team. Mentors and trains staff, as necessary.

    Job Responsibilities:

    • Serve as a Senior Solution Engineer who will play a key role in implementation, planning, development, and functions of the contact center within the NICE inContact platform.

    • This position will be responsible for both technical and cross functional business tasks, expectations, and satisfaction, configuring NICE InContact products based on best practices and customer requirements, and assisting other developers in a team environment.

    • Provides implementation, configuration, and administrative support for existing and new client business requirements with ability to translate to technical requirements.

    • Coordinate issue communication and resolution with multiple teams and telephony vendor in the event of a problem.

    • Maintain and support Contact Center implementation and push for new technologies/advancement in the Contact Center arena. Build and maintain IVR Call Flow and Skills based routing designs and implementation for complex contact center IVR solutions including voice, chat, email, and SMS contact center technology across 100 projects.

    • Coordinate and perform release planning, development, testing, releases on multiple IVR enhancements, and application program interfaces (API).

    • Manage multiple NICE instances and provide Subject Matter Expertise (SME) input into solution IVR design, enhancements, and optimization for overall performance and features.

    • Process and properly document support tickets (SNOW) and telephony vendor technical support site within defined service levels and oversee any support questions from other team members that might be working on related telephony tickets.

    • Provides technical troubleshooting and resolution support for technical issues related to the system.

    • Provides technical advice and guidance to the Business Analyst and Project Management teams.

    • Maintains knowledge on current and emerging technologies.

    #LI-KW1

    Qualifications

    Qualification Requirements:

    • Experience with NICE inContact cloud-based SaaS providers as a system administrator.

    • Analyze, build, and modify call routing utilizing InContact Studio.

    • 2 years of experience in NICE CXOne Studio experience with knowledge of Nice InContact CXone applications (ACD, IVR, OMNI Channel, WFM, Quality Management, Interaction Analytics, Feedback Management, POCs & Auto Attendant).

    • 2 years of experience in Analyzing, building, and modifying call routing utilizing InContact Studio.

    • Ability to develop, maintain, and troubleshoot telephony related issues including webservice API calls and integrations.

    • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce.

    • Strong experience as a NICE inContact Telephony System Administrator.

    • Strong experience as a NICE inContact IVR Developer (ACD IVR scripting and related integration).

    • Salesforce technical and telephony integration experience is a plus.

    • Knowledge in Microsoft Office Suite applications including Visio.

    • Excellent analytical and critical thinking skills.

    • Strong oral and written communication skills.

    • Experience collaborating with vendors and third-party suppliers.

    • Self-starter with a positive can-do attitude, multitasker, flexible, and able adapt to a fast paced and changing environment.

    • Previous experience in healthcare industry is a plus.

    • Legal authorization to work in the U.S. is required.

    • College degree is preferred.

    Disclaimer:

    Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
  • 9 Days Ago

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Sr. Accountant
  • Merritt Staffing - Stratford
  • Danbury, CT FULL_TIME
  • Our client, a global manufacturer, is hiring a Sr Accountant to join their team in Danbury. Company offers great benefits and opportunity to learn and grow. Job Responsibilities: Contribute to the mon...
  • 13 Days Ago

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Sr. Tax Accountant
  • Robert Half
  • Newtown, CT FULL_TIME
  • Our client in the upper Fairfield County, CT area has an opening for a Senior Tax Accountant on a consulting/contract basis. The Senior Tax Accountant will be needed from February 15th to April 15th t...
  • 9 Days Ago

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Sr. Contracts Manager {D}
  • Danbury Mission Technologies
  • Danbury, CT FULL_TIME
  • We are seeking an experienced Senior Contracts Manager. In this position, you will be responsible for performing full life-cycle Contract Management for a large portfolio of high value contracts. Acti...
  • 10 Days Ago

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Veeva CRM Sr. Technical Analyst
  • Framework Solutions Inc.
  • Danbury, CT FULL_TIME
  • At Framework Solutions you will have the opportunity to work with the leaders in Commercial Operations. We have over 20 years of experience working within the Life sciences and BioPharma space. Framew...
  • 19 Days Ago

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Sr. Mechanical Designer - Transformer Manufacturer
  • The Nowak Group
  • Milford, CT FULL_TIME
  • Position Summary:Mechanical Design Engineer is responsible for the design of mechanical components for transformer core and coils, tanks, electrical enclosures, cooling systems and cabinets for oil-fi...
  • 1 Month Ago

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0 Ceramics Engineer, Sr. jobs found in Danbury, CT area

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Claims- Field Claims Representative
  • Cincinnati Insurance Company, Inc.
  • Danbury, CT
  • Description: Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and...
  • 4/23/2024 12:00:00 AM

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KFC General Manager
  • KFC
  • Danbury, CT
  • At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serv...
  • 4/23/2024 12:00:00 AM

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Operations Associate
  • Sephora
  • Danbury, CT
  • Job ID: 240314 Store Name/Number: CT-Danbury Fair (0372) Address: 7 Backus Ave, Suite 364, Danbury, CT 06810, United Sta...
  • 4/23/2024 12:00:00 AM

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Sales Associate - 8148 Danbury, CT 06810
  • Five Below
  • Danbury, CT
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 4/23/2024 12:00:00 AM

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Closet Factory Design Consultant/Sales Associate
  • Closet Factory of Westchester
  • Danbury, CT
  • Are you looking for a new and rewarding career in sales with a focus on design? Can you benefit from having a flexible w...
  • 4/23/2024 12:00:00 AM

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Marine Detailer
  • MCB Marine LLC
  • Norwalk, CT
  • Job Description Job Description The detailer specializes in the cleaning and seasonal maintenance of boats. Essential Du...
  • 4/21/2024 12:00:00 AM

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Crew Leader Marine Detailer / Shrink Wrapper
  • MCB Marine
  • Stratford, CT
  • Job Description Job Description MUST have at least 3 years experience in marine shrink wrapping and detailing The crew l...
  • 4/20/2024 12:00:00 AM

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Machinist (2nd, 3rd or Weekend shift)
  • Coherent
  • Monroe, CT
  • Job Description We are seeking CNC Milling Machinists for all shifts in our Monroe, CT facility where we produce ceramic...
  • 4/20/2024 12:00:00 AM

Danbury is a city in Fairfield County, Connecticut, United States, located approximately 50 miles (80 km) northeast of New York City making it part of the New York metropolitan area. Danbury's population at the 2010 census was 80,893. Danbury is the fourth most populous city in Fairfield County, and seventh among Connecticut cities. The city is within the New York combined statistical area and Bridgeport metropolitan area. The city is named for Danbury in Essex, England. It is nicknamed the "Hat City" because for a period in the nineteenth and early twentieth centuries it was the center of the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Ceramics Engineer, Sr. jobs
$100,648 to $149,692
Danbury, Connecticut area prices
were up 1.7% from a year ago