Change Management Specialist jobs in Duluth, MN

Our Opportunity
We are seeking a bright, talented, self-motivated, Apartment Leasing Consultant who would enjoy the small office setting at a luxury rental property in Duluth. The main responsibilities include leasing and maintaining positive resident relations of multi-family residential apartments.
The ideal candidate will have a college education and previous experience within the real estate field as a leasing consultant. Must be friendly, professional and have excellent customer service skills. Candidate to be computer-literate, and proficient in Microsoft Office applications. Strong verbal and written skills are a must.

THIS POSITION IS EVENINGS AND WEEKEND HOURS.

Job Responsibilities:

• Leasing
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Conduct tours of community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
• Represent the company in a professional manner at all the times.
• Maintain current resident files.
• Distribute all company or community-issued notices.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Must possess a positive attitude
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years experience in previous relevant customer service.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.