Change Management Specialist jobs in Lancaster, PA

JOB SUMMARY

Position Title: Subsidy Specialist / Case Management for Subsidy Eligibility

Program: Early Learning Resource Center (ELRC)

Classification: Non-exempt / Hourly

DUTIES AND RESPONSIBILITIES

Program Implementation:

• Works independently, efficiently and with integrity
• Maintains confidentiality of protected customer and program information
• Provides excellent customer service, responds to customer's concerns, and works towards resolution.

Collaboration & Teamwork:

• Assists with coverage when someone is out or when projects/deadlines need to be met.
• Works with coworkers in a respectful, meaningful way to best serve the customers and to develop best practices for workflow and projects.

Customer Service:

• Responds to client and provider concerns and works towards resolving problems.
• Works with clients as needed to obtain provider locations/services for enrollments.

Continuous Quality & Performance Improvement:

• For ongoing eligibility verifies that all information either remains the same or updates changes and accurately processes the changes as aligned by OCDEL policies
• Cases are audited for quality assurance and standards must be met.
• Provides accurate and timely VRMA data.

Planning & Organizing:

• Complies with office procedures and expectations to ensure time mandated requirements on work processes.
• Maintains a caseload and ensures organization of workflow to meet required deadlines.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor’s degree in social services or related field, or high school diploma with two years' experience in Human Services Work
• Experience working with low-income families and community services preferred.
• Excellent verbal and written communication skills
• Ability to write accurate, complete, and professional case notes.
• Ability to complete paperwork, maintain consistent accurate records, handle multiple tasks and work with autonomy.
• Strong organizational and time management skills
• Proven track record of maintaining a positive work atmosphere by behaving and communicating in a manner that fosters good relations with clients, customers, co-workers, and supervisors.
• Ability to treat clients, co-workers and public in a respectful and courteous manner at all times.
• Ability to develop a sense of community with staff, program participants and volunteers.
• Ability to remain calm and focused in the face of other's distress

**Please see attached for full job description**

WE Values our Team by uniting our employees with the mission. WE offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:

• Sign-on Bonus
• Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
• Generous number of PTO Days banked per year
• Paid Parental Leave
• Tuition Reimbursement
• Employer- Assisted First Time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.