Chapter Relations Administrator jobs in Springfield, MA

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plan, develop, organize, implement, evaluate, and direct the facility's programs and activities.
• Develop and maintain written policies and procedures that govern the operation of the facility. Review policies and procedures periodically, at least annually, & make changes to assure compliance with current regulations. Interpret policies and procedures to employees, residents, family members, visitors, government agencies, etc., as necessary.
• Develop and maintain job descriptions for each position in accordance with pertinent laws governing job positions.
• Assist department directors in the development and implementation of performance evaluations.
• Assist department directors in policies and procedures, and establish a rapport among departments around team work.
• Ensure that all employees, residents, visitors, and the general public follow established policies and procedures.
• Represent the facility at and participate in top level meetings.
• Make written and oral reports/recommendations to the governing board concerning the operation of the facility.
• Assist Infection Control Coordinator to ensure that tasks with potential exposure to blood/body fluids are identified & recorded.
• Make routine inspections of the facility to assure that established policies and procedures are being implemented and followed.
• Participate in facility surveys (inspections) made by authorized government agencies.
• Develop a plan of correction for deficiencies noted during survey inspections. Provide a copy to governing board & ombudsman.
• Maintain an adequate liaison with families and residents.
• Maintain a good public relations program that serves the best interest of the facility and community alike.
• Serve on facility committees & provide reports of committee meetings to governing board as may become necessary.
• Assist in developing and implementing appropriate plans of action to correct identified quality deficiencies.
• Evaluate and implement recommendations from the facility committees as necessary.
• Assist in the recruitment & selection of competent department directors, supervisors, consultants and other auxiliary personnel.
• Consult with department directors on the operation of their departments to assist in correcting problems and improving services.
• Ensure an adequate number of trained professional and other personnel are on duty to meet the needs of the residents.
• Assist in standardizing the methods in which work will be accomplished.
• Review/check competence of work force and make necessary corrections as necessary.
• Counsel/discipline personnel as requested or as may become necessary.
• Ensure discipline is fair and without regard to race, color, creed, national origin, age, sex, religion, handicap, or marital status.
• Terminate employment of personnel when necessary, documenting and coordinating such actions with the Human Resources Manager.
• Serve as liaison to the governing board, medical staff, and other professional and supervisory staff.
• Follow established safety regulations, to include fire protection/prevention, smoking regulations, infection control, etc.
• Ensure that the building and grounds are maintained in good repair.
• Review accident/incident reports and establish an effective accident prevention program.
• Ensure that all facility personnel follow established regulations governing the use of labels and MSDSs for hazardous chemicals.
• Ensure that personnel follow established policies governing the use/disposal of personal protective equipment and disposal of infectious wastes.
• Other(s) that may become necessary/appropriate to assure that the facility is maintained in a clean, safe and sanitary manner.
• Authorize the purchase of major equipment/supplies in accordance with established purchasing policies and procedures.
• Ensure the facility is clean and safe for residents by assuring that equipment and supplies are maintained.
• Ensure that adequate supplies and equipment are on hand to meet the day-to-day operational needs of the facility and residents.
• Assist in preparing an annual operating budget for approval by the governing board.
• Assist in the establishment and maintenance of an adequate accounting system that reflects the operating cost of the facility.
• Review and interpret monthly financial statements and provide such information to the governing board.
• Ensure financial records and cost reports are submitted to authorized government agencies as required by current regulations.
• Keep abreast of the economic condition and make adjustments to assure the continued ability to provide quality care.
• Meet with department directors regularly and conduct/participate in in-service classes and supervisory level training programs.
• Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the long-term care field.
• Ensure that all personnel participate in annual OSHA in-service training programs.
• Create and maintain an atmosphere of positive emphasis and a calm environment throughout the facility.
• Maintain confidentiality of all resident information.
• Ensure residents' rights to self-determination, individuality, privacy, property & civil rights, among others, are maintained.
• Review resident complaints & grievances and make reports of action taken. Discuss with resident and family as appropriate.
• Ensure that policies governing timely notice for resident discharges and room/roommate changes are followed by all personnel.
• Ensure resident funds are managed in accordance with current regulations & appropriate accounting records are maintained.
• Ensure residents receive necessary nursing, medical & psychosocial services to maintain their highest mental/physical status.

Qualifications:

• A Bachelor's Degree is required. A degree in Public Health Administration or Business Administration, or a health related degree is preferred.
• Minimum 5 years’ experience working at an Executive Level
• Must have, as a minimum, 2 year(s) experience in a supervisory capacity in a hospital or long-term care facility.
• Must possess a current, unencumbered Nursing Home Administrator's license or meet the licensure requirements of this State.
• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must be knowledgeable of reimbursement regulations and nursing practices, as well as laws, regulations, and guidelines pertaining to long-term care administration.
• Must possess the ability to work harmoniously with and supervise other personnel.
• Must be able to plan, organize, develop, implement, & interpret programs, goals, objectives, policies and procedures necessary for providing quality care and a sound operation.
• Must be thoroughly familiar with laws, regulations, and guidelines governing personnel administration.
• Must have patience, tact, cheerful disposition and enthusiasm, & be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are functioning.
• Must be able to maintain good personnel relations and employee morale.
• Must be able to read and interpret financial records, reports, etc.
• Must be knowledgeable of computer systems, system applications, and other office equipment.
• Must be able to communicate policies, procedures, regulations, reports, etc., to personnel, residents, family members, visitors, and government agencies/personnel.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.