Charge Capture Specialist jobs in Grand Rapids, MI

Are you ready to embark on a rewarding journey of empowering small business owners while building a successful career from the comfort of your home? Join Contractor In Charge a leading trades contractor company based in Sun City Center, FL, as our full-time Work-From-Home Customer Service Specialist.

Not only will you enjoy a competitive pay range of $22 - $25/hr, but you'll also have the opportunity to make a real impact in the lives of entrepreneurs. Additionally, you'll enjoy great benefits and perks, including opportunities for career growth, flexible work hours, and a supportive remote work environment. Get ready to thrive as you help small business owners understand and manage their financials with ease.

WHAT SETS US APART

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!

Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.

YOUR TYPICAL DAY

Join us as you work from home, supporting small business owners with top-notch service! Lead with enthusiasm, guiding a friendly team, and addressing financial concerns with empathy and exceptional listening skills. Collaborate with financial experts, mentoring new team members, and providing the best care possible. Make a positive impact on entrepreneurs and experience the satisfaction of a job well done every day. Join our mission and grow with us!

MINIMUM REQUIREMENTS TO BE CONSIDERED:

To be considered for this exciting opportunity, you should meet the following minimum requirements:

• High school diploma or equivalent
• Typing speed of 50 WPM along with high-level computer skills
• 3 years of call center experience with high call volume
• 3 years of customer service experience in the home service industry (HVAC, plumbing, or electrical), or a similar industry
• Minimum of 1 year of inside sales experience
• An average of 90% or higher QA/KPI scores
• Experience with CRM and scheduling software

Preferred qualifications:

• Previous experience in complex work environments
• Managerial experience

SCHEDULE

This is a full-time, remote position. Enjoy the flexibility of working from home while staying connected with our team and clients!

WE WANT TO HEAR FROM YOU!

Ready to take the next step in your career? Apply now with our quick 3-minute, mobile-friendly initial application. Join our mission to empower small business owners and make a lasting impact in the trades contractor industry. We can't wait to welcome you to our team!